Okay
  Public Ticket #295960
Visual komposer version problem
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  • Dan started the conversation

    Sometimes when I update a page i get this visual komposer error:

    https://www.dropbox.com/s/868r5xs5zoji8sc/Screensh...

    I cannot exit, and if I try to convert the layout is all wrong. Also after the error message the layout of the live site is all wrong, so I basically need to start from scrath.

    We do not mix the classic and visual editor as you suggest here: http://themenectar.ticksy.com/ticket/199933/search...

    The error comes when attempting to update the page after changes in the visual komposer window. 

    Could you please look into what the problem might be?

  •  8,839
    Tahir replied

    Hey!

    Please update to Salient Theme Version 4.8.1 . The version you currently have is quite buggy.

    Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
    You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
    It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
    interested in keeping up to date with the latest changes and fixes, please refer to the changelog: http://themenectar.com/changelogs/salient.html
    Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
    Also please see this FAQ: http://themenectar.ticksy.com/faq/2252 .

    Thanks


    ThemeNectar Support Team 

  • Dan replied

    Okay - I'll work on making an update, and see if this solves the problem.