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  Public Ticket #2964882
Problems loading page elements
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Comments

  •  5
    elena started the conversation
    January 24, 2022 at 11:25am

    Hello, I am experiencing problems when viewing the website that I am building. certain elements of the page do not load in preview or even when I view the normal page. If I scroll to the bottom of the page they load but I have to scroll down and up. They are not all the elements of the row, only some. It's something strange that I hadn't noticed before. I just updated Salient to the latest version. before it was working fine.

  •  1,877
    Judith replied
    January 24, 2022 at 11:38am

    Hi Elena,

    Thanks for keeping in touch,

    Please send in your website url so that we can check this out.

    Thanks.

  •   elena replied privately
  •  8,839
    Tahir replied
    January 24, 2022 at 12:39pm

    Hey Again, please update the bundled plugins as well and check.

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks


    ThemeNectar Support Team 

  •  5
    elena replied
    January 24, 2022 at 1:09pm

    Hi Tahir,  it is not a cache problem, it only happens with elements that are animated, for example FADE IN for a single image, I see the background but the image is not displayed.

    I updated theme and plugins of course

    Anyway i clear cache and the problem persits.

  •  1,877
    Judith replied
    January 24, 2022 at 1:14pm

    Hi Elena,

    Please try turning off lazy loading from the performance section or deactivate any lazy loading plugin and check again. If this doesn't work please send in your admin login credentials so that we can check this out.

    Thanks.

  •  5
    elena replied
    January 24, 2022 at 1:22pm

    Thanks Judith, it was the lazy load page elements option, every thing is fine now. Thanks a lot.