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  Public Ticket #296553
Upgrade Issue with 4.8
Closed

Comments

  • Juan Manuel started the conversation
    October 8, 2014 at 3:11am

    After upgrading to the latest version, the background images and colors are not displayed correctly.

    Example: 

    http://gyazo.com/b618e00098ba425e983edbb603a746ec

    http://gyazo.com/23a593f7142cb49ea1b1a7b3e4301f66

    How can I fix this?

  •  1,071
    ThemeNectar replied
    October 9, 2014 at 11:47pm

    Hey Jaun, make sure you update to 4.8.1 - these issues were sorted in that :)

  • Juan Manuel replied
    October 10, 2014 at 4:05am

    I have 4.8.1 installed: http://gyazo.com/8636553779523d08df081033623645e2

    Creating each of the rows again, I have solved the problem. The only problem is that the auto moving background is not working: http://gyazo.com/1d8a62939d54e7df5d69ad6119cc0ee6

    How can I fix that?

  •  8,840
    Tahir replied
    October 10, 2014 at 9:12pm

    Hey Juan!

    Can you please provide us wp-admin login details so we can have a look. 

    Thanks

    ThemeNectar Support Team 

  •   Juan Manuel replied privately
  •  8,840
    Tahir replied
    October 11, 2014 at 4:21pm

    Hey Again!

    I am not sure how to exactly login and see the backend. 

    Thanks

    ThemeNectar Support Team 

  •   Juan Manuel replied privately
  •  8,840
    Tahir replied
    October 14, 2014 at 4:52pm

    Hey Again!

    There is no dialog box, i get redirected to http://cloud.egafutura.com/ . 

    Thanks

    ThemeNectar Support Team 

  •   Juan Manuel replied privately
  •  1,071
    ThemeNectar replied
    October 17, 2014 at 6:04am

    Hey - for some reason those credentials are not working for me, could you kindly verify that they're accurate? 

    Cheers

  • [deleted] replied
    October 18, 2014 at 12:52am

    I'm having trouble here too. Tried to upgrade from 4.1.1 to 4.8.1 and broke my site. 

    Did it through FTP and I am on Wordpress 4.0

    It turned my site completely blank like every image was gone, some things would show up, but it was like all formatting or the visual composer made everything not work.

    Not sure what to do. But I don't want to upgrade until I'm more confident it won't break it.

  •  1,071
    ThemeNectar replied
    October 22, 2014 at 2:33am

    Hey Matt, if you can open a separate ticket with your admin credentials in regards I'd be glad to take a look why that would be 

  •   Juan Manuel replied privately
  •  8,840
    Tahir replied
    October 22, 2014 at 4:28pm

    Hey Guys!

    Are any of you running a CDN . IF yes please be sure to delete the cache in there as another user was having this same issue.  

    Thanks 

    ThemeNectar Support Team 

  • Juan Manuel replied
    October 23, 2014 at 2:00am

    This is not a CDN related issue. The auto moving background is not working. Please take a look of this video: https://www.screenr.com/tylN

  •  8,840
    Tahir replied
    October 25, 2014 at 4:27pm

    Hey Juan!

    Could you please try updating to Theme Version 4.9 and let us know if you are still getting issues. 

    Thanks 

    ThemeNectar Support Team 

  • Juan Manuel replied
    October 28, 2014 at 2:00am

    Update done. The issue is not resolved in 4.9.

  •  8,840
    Tahir replied
    October 29, 2014 at 12:47am

    Hey Juan!

    You have a number of plugins that could be causing an conflict . Please try deactivating all third party plugins and activate them one by one to find the cluprit. 

    Thanks

    ThemeNectar Support Team