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  Public Ticket #2971737
iframe showing up in article
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Comments

  •  28
    Co-Brains started the conversation
    February 2, 2022 at 10:12am

    Hi!

    I noticed that only on safari, when I paste a link for a related article, it add an iframe of the article's page.

    You can see that in this under the word "approfondimenti".

    How can I resolve this issue?

  •  1,877
    Judith replied
    February 2, 2022 at 10:17am

    Hi There,

    Please share a screenshot of what you are getting from your end.

    Thanks.

  •  2,958
    Andrew replied
    February 2, 2022 at 10:18am

    Hi there,

    I am unable to replicate this on my end. Is the same happening in browser incognito mode?

    9331098712.png


    Thanks.

  •  28
    Co-Brains replied
    February 2, 2022 at 10:19am

    Here you are

  •  1,877
    Judith replied
    February 2, 2022 at 10:38am

    Hi There,

    Please try this css:

    iframe, iframe.iframe-embed {
        display: none;
    }

    Thanks.

  •  28
    Co-Brains replied
    February 2, 2022 at 10:40am

    In this way I would hide every iframe, and this is not what I need.

    Is there a way to resolve the issue instead of hiding it?

    Thank you

  •  1,877
    Judith replied
    February 2, 2022 at 10:43am

    Hi There,

    Please send in your admin login credentials so that we can check this out.

    Thanks.

  •   Co-Brains replied privately
  •  1,877
    Judith replied
    February 2, 2022 at 11:01am

    Hi There,

    Please also check out  for plugin conflicts by deactivating the third party plugins then reactivate them back one by one to see the one that may be causing the issue.

    Thanks.

  •  8,839
    Tahir replied
    February 2, 2022 at 11:15am

    Hey Again,

    Please Turn off Gutenberg as its likely adding it. 

    Thanks 

    ThemeNectar Support Team 

  •  28
    Co-Brains replied
    February 7, 2022 at 4:49pm

    Hi Tahir, sorry for the late reply,

    but I can't deactivate gutenberg because my customer that write articles are already get used to that text editor, and I would like not to change that.

    any other ideas to resolve my issue?

  •  1,877
    Judith replied
    February 7, 2022 at 6:27pm

    Hi There,

    Please allow me to escalate this to the developer to check it out.

    Thanks.

  •  1,071
    ThemeNectar replied
    February 7, 2022 at 8:01pm

    Hey Co-Brains,

    I changed the link to a raw HTML anchor and can see that there is no embed being automatically created in that instance anymore https://studiolegalelambrate.it/assegno-trasferibile-sanzione-per-lassegno-senza-la-scritta-non-trasferibile/

    Can you verify that you were inserting the link via a standard text element using the link option? There is also a few different ways you can disable the WP embed system either by plugin or through a PHP snippet in your child theme. Here's an article which covers some of those methods: https://kinsta.com/knowledgebase/disable-embeds-wordpress/

    Kind regards,