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  Public Ticket #2974982
nectar slider
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  • M.Skeen started the conversation

    My site is current on all updates and I am unable to add an image for nectar slider.  After I select "Add New", the "Slide Image" does not display.  I get "Preview Image" instead.  I try to add using preview image, but I get "no image added yet".

    9746870174.png


    I have a staging site open that hasn't been updated since September and it is working fine.  It displays "Slide Image" like it should.

    5046363269.png

    I'm assuming something has changed in an update that I applied since September.  I currently have a slide that has a title and a button with a black background.  I have searched for any possible solution without any success.  Any suggestions?



  •  2,967
    Andrew replied

    Hi M.Skeen,

    Kindly send us temporary credentials so that we can troubleshoot and advise.

    Thanks

  •   M.Skeen replied privately
  •  2,967
    Andrew replied

    Hello again,

    I am able to add a slider image to a new slide on your website. 

    5527189653.png

    Am I missing anything?

    Thanks

  • M.Skeen replied

    I don't get it.  I logged in using the credentials I sent to you and I get:

    3718273012.png

    Logged in as myself and got:

    9916842593.png

    How is this working for you and not for me?  Could I have something cached locally that is causing this?

  • M.Skeen replied

    Found the problem.  I normally use the most recent version of Chrome.  Doesn't work correctly in either Chrome or Brave.  I tried FireFox and it worked.  Thanks for your help.  Should have tried this sooner.

  •  2,967
    Andrew replied

    Hello again,

    This seems to have been a cache issue. Glad it worked.

    Thanks.