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  Public Ticket #2979888
Line appears only on mobile
Closed

Comments

  •  7
    justesara started the conversation
    February 12, 2022 at 4:10pm

    Hey guys,

    I have no idea why, but there is a weird line that appears only on mobile... Please see picture attached. 

    How can I get rid of it?  

    Thanks! 

    Sara

  •  2,958
    Andrew replied
    February 13, 2022 at 6:35pm

    Hello Sara,

    Your site is under maintenance. Kindly send us temporary credentials so that we can check on this more and advise.

    Thanks

  •   justesara replied privately
  •  1,877
    Judith replied
    February 14, 2022 at 2:32pm

    Hi There,

    Please also resend your website url .

    Thanks.

  •  7
    justesara replied
    February 14, 2022 at 2:35pm

    justedes.com :)

    Thanks Judith!

  •  8,839
    Tahir replied
    February 14, 2022 at 2:39pm

    Just adjusted the Performance Options in here: http://justedes.com/wp-admin/admin.php?page=Salient&tab=1. 

    Please check now.

    Thanks

    ThemeNectar Support Team 

  •  7
    justesara replied
    February 14, 2022 at 3:22pm

    Hi Tahir,

    It's still there... Please see attachement.

    Thanks

  •  1,877
    Judith replied
    February 14, 2022 at 3:26pm

    Hi There,

    I am not replicating it from my end,please try clearing cache then also open from incognito tab and check again.

    Thanks.

  •  7
    justesara replied
    February 14, 2022 at 4:09pm

    Hi,

    It only appears on mobile. 

    Have you verified on your mobile or your computer? 

    Thanks,

    Sara

  •  1,877
    Judith replied
    February 14, 2022 at 4:12pm

    Hi There,

    From which mobile device are you experiencing this?

    Thanks.

  •  7
    justesara replied
    February 14, 2022 at 4:15pm

    Iphone!


  •  8,839
    Tahir replied
    February 14, 2022 at 6:49pm

    Thanks for confirming, Escalating this to the developer for further response.

    Best 

    ThemeNectar Support Team 

  •  7
    justesara replied
    February 14, 2022 at 8:24pm

    Hi Tahir,

    Oh, I see. How long do you think this will take? I was planning on launching our website this week. :)

    Thank you!

  •  1,071
    ThemeNectar replied
    February 14, 2022 at 8:34pm

    Hey Sara,

    There was an empty image sitting in that column - most likely a left over from a template import which you removed the source of. 

    4406364059.jpg


    Different browsers will add a border to images which have an empty/broken src tag for visual feedback. I've removed the empty image element so the issue should be sorted nowsmile.png

    Kind regards,

  •  7
    justesara replied
    February 14, 2022 at 8:50pm

    BRILLIANT!

    Thank you sooo much to everyone.

    Sara

  •  7
    justesara replied
    February 16, 2022 at 8:25pm

    Hey guys,

    I have two more questions! :)

    FIRST

    I already have this code, but it doesn't work on mobile... Please see attachment. 

    .nectar-split-heading[data-animation-type="line-reveal-by-space"] span {
        line-height: 220px;
    }

    Could I have the equivalent so the words are not cut out on mobile please?

    SECOND

    On mobile, my portfolio items are darker, please see attachment... How can I get rid of this effect?


    Thanks a looot,

    Sara

  •  1,877
    Judith replied
    February 17, 2022 at 8:39am

    Hi There,

    1. Please try this css:

    @media only screen and (max-width: 690px){
    .nectar-split-heading.font_size_phone_10vw * {
        line-height: 60px !important;
    }
}

    2. Please try this css:

    .portfolio-items[data-ps="7"] .col[data-default-color="true"] .work-item:not(.style-3) .work-info-bg, .portfolio-items[data-ps="8"] .col[data-default-color="true"] .work-item:not(.style-3) .work-info-bg {
        background-color: #0000!important;
    }

    Thanks.

  •  7
    justesara replied
    February 17, 2022 at 1:45pm

    It worked! :D

    Thank you Judith!

    Sara

  •  7
    justesara replied
    February 17, 2022 at 3:07pm

    Ok, one last question, I promise! We are done after ahah!

    When you are in the English portfolio, the squares at the bottom of each portfolio's project lead back to the French portfolio.

    You can try it here : http://justedes.com/en/portfolio/boostalab-2/ 

    How can I make sure they send back to the English porfolio.

    Thanks,

    Sara

  •  1,877
    Judith replied
    February 18, 2022 at 8:23am

    Hi There,

    Please change the link from here:

    9614509458.png

    Thanks.