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  Public Ticket #2994585
Google maps has stripes and is distorted
Closed

Comments

  •  16
    Josée started the conversation

    Hi!

    I am developing my site on local computer, hope you guys can help anayway.

    I use the Interactive map with a google map but the display is with stripes and stretched. I developed another website just 2 months ago with the same settings and it didn't happen. the map was correct. The only difference between the 2 websites is the demo I started with. Is it possible that a demo is doing that because it's older? I used "Old school creative". 

    I also attached a screenshot and the WP infos to help you guys help me ;)

    Thanks a lot!

    `
    ### wp-core ###

    version: 5.9.1
    site_language: fr_CA
    user_language: fr_CA
    timezone: +00:00
    permalink: /%year%/%monthnum%/%day%/%postname%/
    https_status: false
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: undefined
    environment_type: production
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /var/www/html
    wordpress_size: 49,66 Mo (52071620 bytes)
    uploads_path: /var/www/html/wp-content/uploads
    uploads_size: 13,73 Mo (14400045 bytes)
    themes_path: /var/www/html/wp-content/themes
    themes_size: 45,44 Mo (47650720 bytes)
    plugins_path: /var/www/html/wp-content/plugins
    plugins_size: 64,52 Mo (67658778 bytes)
    database_size: 12,45 Mo (13058048 bytes)
    total_size: 185,81 Mo (194839211 bytes)

    ### wp-active-theme ###

    name: Salient (salient)
    version: 14.0.5
    author: ThemeNectar
    author_website: https://themeforest.net/user/themenectar
    parent_theme: none
    theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-zoom, wc-product-gallery-slider, widgets-block-editor, post-formats, post-thumbnails, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets
    theme_path: /var/www/html/wp-content/themes/salient
    auto_update: Désactivé

    ### wp-plugins-active (10) ###

    Contact Form 7: version: 5.5.6, author: Takayuki Miyoshi, Mises à jour auto désactivées
    Safe SVG: version: 1.9.10, author: 10up, Mises à jour auto activées
    Salient Core: version: 1.9.4, author: ThemeNectar, Mises à jour auto désactivées
    Salient Demo Importer: version: 1.4, author: ThemeNectar, Mises à jour auto désactivées
    Salient Home Slider: version: 1.4.1, author: ThemeNectar, Mises à jour auto désactivées
    Salient Nectar Slider: version: 1.7.2, author: ThemeNectar, Mises à jour auto désactivées
    Salient Shortcodes: version: 1.5, author: ThemeNectar, Mises à jour auto désactivées
    Salient Social: version: 1.2.2, author: ThemeNectar, Mises à jour auto désactivées
    Salient Widgets: version: 1.3, author: ThemeNectar, Mises à jour auto désactivées
    Salient WPBakery Page Builder: version: 6.7.1, author: Michael M - WPBakery.com | Modified by ThemeNectar, Mises à jour auto désactivées

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1691
    imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
    imagick_version: 3.6.0
    file_uploads: File uploads is turned off
    post_max_size: 64M
    upload_max_filesize: 64M
    max_effective_size: 64 Mo
    max_file_uploads: 20
    imagick_limits: 
    imagick::RESOURCETYPE_AREA: 122 Mo
    imagick::RESOURCETYPE_DISK: 1073741824
    imagick::RESOURCETYPE_FILE: 786432
    imagick::RESOURCETYPE_MAP: 512 Mo
    imagick::RESOURCETYPE_MEMORY: 256 Mo
    imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP
    ghostscript_version: 9.53.3

    ### wp-server ###

    server_architecture: Linux 5.10.76-linuxkit x86_64
    httpd_software: Apache/2.4.52 (Debian)
    php_version: 7.4.27 64bit
    php_sapi: apache2handler
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 256M
    max_input_time: -1
    upload_max_filesize: 64M
    php_post_max_size: 64M
    curl_version: 7.74.0 OpenSSL/1.1.1k
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false

    ### wp-database ###

    extension: mysqli
    server_version: 5.7.37
    client_version: mysqlnd 7.4.27
    max_allowed_packet: 4194304
    max_connections: 151

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/html/wp-content
    WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Indéfini
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    `


  •  8,839
    Tahir replied

    Hey Again,

    This is a first so we arent sure what is causing this issue . Have you tried different Browsers ?. 

    Thanks 


    ThemeNectar Support Team 

  •  16
    Josée replied

    Just tried in different browsers and it's happening there too.

    Thanks!

  •  8,839
    Tahir replied

    Please set up a temporary live url so we can troubleshoot this further.

     Thanks 


    ThemeNectar Support Team 

  •  16
    Josée replied

    Ok I found out. It was some code in my Custom css that was not enough specific and it was affecting more elements than I thought. I should have checked that before writing a ticket :) 

    Although, This css portion, it was for having the svg images in footer to resize, because the footer image widget doesn't apply image size. Even though if it's png or svg. Is it only with Salient? I don't know. Do you want me to submit another ticket for this subject?

    Thanks again.

  •  8,839
    Tahir replied

    You can add the question here, though be sure to provide a live url so we can troubleshoot in the Live Browser. 

    Thanks 


    ThemeNectar Support Team