Okay
  Public Ticket #3005151
Editor Unresponsive
Closed

Comments

  • jessmrg started the conversation
    March 18, 2022 at 12:04pm

    The WP Bakery Editor is practically unusable for me.  I'm trying to build a home page using it, but every 5 mins the browser goes completely unresponsive and doesn't recover.  I have to refresh which loses all changes I've made.  I've disabled as many unnecessary plugins as possible to try and improve performance but this hasn't helped.  I've also tried in both Chrome and Firefox with the same result - both browsers are up to date.  Please help me resolve this or will be asking for a refund.  Thanks 

  •  279
    Noah replied
    March 18, 2022 at 1:29pm

    Hello there,

    Please try checking for plugin conflicts by deactivating the third party plugins then reactivate them back to see the one that causes issues.

    Thanks.


  •  2,958
    Andrew replied
    March 18, 2022 at 2:05pm

    Hi there,

    Kindly send us temporary credentials so that we can check on this more and advise.

    Thanks,

  • jessmrg replied
    March 21, 2022 at 10:57am

    Hello,

    All third party plugins are disabled but I still have the issue described.  

    Please can you advise where I should send these temporary credentials? I don't want to post them on the public forum.  

    Many thanks,

    Jess

  •  279
    Noah replied
    March 21, 2022 at 11:36am

    Hello,

    You can share the credentials here it is a private inbox.

    Thanks.

  •   jessmrg replied privately
  •  279
    Noah replied
    March 21, 2022 at 4:26pm

    Hello,

    Please share the url to your website so that we can login.

    Thanks.

  •   jessmrg replied privately
  •  1,877
    Judith replied
    March 21, 2022 at 5:05pm

    Hi There,

    I am unable to view your working plugins even after logging in, please send a screenshot of your plugins from your plugins section.

    Thanks.

  •   jessmrg replied privately
  •  8,839
    Tahir replied
    March 21, 2022 at 5:09pm

    Hey Again,

    Are you having an issue with the Frontend or Backend Editor ?.

    Thanks 

    ThemeNectar Support Team 

  • jessmrg replied
    March 21, 2022 at 5:10pm

    The Frontend Editor  

  •  8,839
    Tahir replied
    March 21, 2022 at 5:11pm

    Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors when the issue occurs as its likely a server configuration issue.

    Thanks 

    ThemeNectar Support Team 

  •  1,877
    Judith replied
    March 21, 2022 at 5:12pm

    Hi There,

    How about you try uninstalling and reinstalling the theme. Please backup before you can uninstall and reinstall.

    Thanks.

  • jessmrg replied
    March 21, 2022 at 5:22pm

    Tahir - I am not using wordpress.org I am using wordpress.com

    Therefore I don't have access to the server config file. 

  •  8,839
    Tahir replied
    March 21, 2022 at 5:32pm

    In that case please turn off all plugins except the ones bundled with Salient and check.

    Thanks 

    ThemeNectar Support Team 

  •  8,839
    Tahir replied
    March 21, 2022 at 5:32pm

    In that case please turn off all plugins except the ones bundled with Salient and check.

    Thanks 

    ThemeNectar Support Team 

  •  8,839
    Tahir replied
    March 21, 2022 at 5:32pm

    In that case please turn off all plugins except the ones bundled with Salient and check.

    Thanks 

    ThemeNectar Support Team 

  • jessmrg replied
    March 21, 2022 at 5:35pm

    Please take a look at the plugins screenshot I attached to this ticket about half hour ago, I cannot deactivate anything else.  I've already done what you suggest and only have Salient plugins enabled.

  •  8,839
    Tahir replied
    March 21, 2022 at 6:13pm

    The screenshot didn't get through, could you send it again ?.

    Thanks

    ThemeNectar Support Team