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  Public Ticket #302988
URGENT HELP! Update for visual composer needed
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  • Katherine started the conversation

    I have updated wordpress and I can not access any of my pages as the visual composer needs updating and I can not do this myself. PLEASE HELP! URGENT!

  •  8,839
    Tahir replied

    Hey Katherine!

    Could you please provide a screenshot as to what error you are exactly getting ?. 

    Thanks 


    ThemeNectar Support Team 

  • Katherine replied

    Howdy, 

    Here is the screenshot. I have to press 'convert to new version' a few times, then exit the page and enter it again and then i can edit it. But after updating the changes it messes up all the page sequencing and the cycle starts again. 

  •  8,839
    Tahir replied

    Hey Again!

    Could you please make sure that the text/shortcodes are not outside of VC rows? That message should only appear when things exist in the layout that are not in rows and thus VC needs to reconvert the page content to allow it to work in the visual editor.

    Thanks


    ThemeNectar Support Team 

  • Katherine replied

    I found this at the bottom of the page... It must've appeared when i did the update because it wasn't there before hand and I can't get rid of it now.. any tips?

    Thanks

  •  8,839
    Tahir replied

    Hey!

    Could you please provide your wp-admin login details in a private response so we can have a look . Also which version did you update from . 

    Thanks


    ThemeNectar Support Team