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  Public Ticket #3063855
N(ot showing updated versions/updates as expected
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  • Christopher started the conversation
    June 12, 2022 at 10:22pm

    Issue: Global file ( footer 2.1 ) not showing updated versions/updates as expected

    The (footer 2.1) global file is up-to-date and works perfectly in the Wordpress “edit” view, put displays an older, incomplete version when visiting the “view” route.

    I've included screenshots of the following:

    Screenshot: Latest updated Salient Global Settings

    Screenshot: correct “Edit” view

    Screenshot: outdated and incorrect “View” route 

    All custom css has been removed or commented out.

    We’re updating and making changes frequently locally, sometimes requiring outside approval, so we may have missed a fundamental step in the minutiae, so apologies if that’s the case.

    We do have an imminent deadline to push changes.

    Any ideas on troubleshooting this guys?

    Thanks for your help,

    Chris

    Attached files:  salient-global-settings.png
      footer-%22Edit%22 view.png
      Footer %22View%22 view.png

  •  8,464
    Tahir replied
    June 13, 2022 at 6:42am

    Hey Christopher ,

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 

    Thanks

    ThemeNectar Support Team 

  •  1,661
    Judith replied
    June 13, 2022 at 6:44am

    Hello Christopher,

    Thanks for choosing Salient.

    The screenshots links you sent seem to be broken, however you can also check for plugin conflicts by deactivating the third party plugins then reactivate them back one by one to see the one that might be causing the issue. 

    If this doesn't work, please send in your website url and your admin login credentials so that we can check this out further.

    Thanks.