The video was reinstated from a backup, I'm not sure why it wouldn't work. I'll need to re-upload new video files to the site, so perhaps it will break again.
- Please convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background.
- Make sure they are in 16:9 ratio for the mobile to render them correctly.
I think there was a glitch on the server, it's working fine now.
Although the video isn't playing on mobile, it's defaulting to the preview image. "Disable Video backgrounds on Mobile Devices" is not enabled in the Salient settings.
Hi,
Our Nectar slider video isn't playing in Safari, Chrome or Firefox. And the preview image isn't working, the header is just black.
The preview works when logged in.
We're using the latest version of the theme.
Safari seems to work fine, although there is a bit of a glitch when the video loops.
Thanks,
The video was reinstated from a backup, I'm not sure why it wouldn't work. I'll need to re-upload new video files to the site, so perhaps it will break again.
Hello Christian,
Thanks for keeping in touch.
I am checking from my end and the video is showing, please try clearing cache using this guide https://themenectar.ticksy.com/article/6226/.
Also optimize your site using this guide and check again http://themenectar.com/docs/salient/performance-optimization-guide/
Thanks.
Hey Again,
- Please convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background.
- Make sure they are in 16:9 ratio for the mobile to render them correctly.
Thanks
ThemeNectar Support Team
I think there was a glitch on the server, it's working fine now.
Although the video isn't playing on mobile, it's defaulting to the preview image. "Disable Video backgrounds on Mobile Devices" is not enabled in the Salient settings.
What else do I need to do to get it to work?
Thanks!
Ignore this - the mobile just took a while to update. Video is working on mobile as well now.
Hey Again,
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
Thanks
ThemeNectar Support Team