Okay
  Public Ticket #3090787
Not all template / demo sections are available
Closed

Comments

  •  19
    Brian started the conversation
    July 25, 2022 at 12:23pm

    Hi again,

    For some reason our main site does not have all demo sections to import into a page. On one of our demo sites we have installed the theme and it does show the newer demo sections there.

    Both are up-to-date with the latest Salient version, but for some reason one shows all and the other one (our main site) doesn't;

    4174028528.png

    Do you know why this is? I really want to try some new layouts and stuff. :)

  •  1,882
    Judith replied
    July 25, 2022 at 12:33pm

    Hello Brian,

    Thanks for keeping in touch.

    Please check whether the bundled plugins are updated as well.

    Thanks.

  •  19
    Brian replied
    July 25, 2022 at 1:00pm

    Hi Judith,

    Yes, everything is up-to-date. :)

  •  8,860
    Tahir replied
    July 25, 2022 at 1:37pm

    Hey Again,

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks 


    ThemeNectar Support Team 

  •   Brian replied privately
  •  8,860
    Tahir replied
    July 25, 2022 at 1:57pm

    Hey Again,

    I am getting this ?.

    ERROR: An error was encountered while trying to authenticate. Please try again.

    Thanks 

    ThemeNectar Support Team 

  •  19
    Brian replied
    July 25, 2022 at 2:15pm

    Hi Tahir,

    This is the security 'thing'. ;)

    I'm able to logon to the account without any issues, so I might have to whitelist your IP.
    Can you send me your IP so that I can add it in the whitelist?

    Thanks! :)

  •  1,882
    Judith replied
    July 25, 2022 at 2:41pm

    Hello Brian,

    Your link directs to this link https://themenectar.ticksy.com/ticket/3090787/lantack.com/uuukxmgpwfjucjmh/. Please check and resend a valid URL.

    Also if I try this link https://www.lantack.com/wp-login.php the logins are invalid. Please check again and resend the login details and wp-admin login page url

    Thanks.

  •   Brian replied privately
  •  8,860
    Tahir replied
    July 25, 2022 at 3:40pm

    Hey Again,

    here it is.

    180.92.154.83
Your public IP address

    Thanks 

    ThemeNectar Support Team 

  •  19
    Brian replied
    July 26, 2022 at 7:18am

    Hi Tahir,

    Thanks! :)

    I've added the IP to the whitelist.
    Can you try it again to see if you can now logon to the account?

  •  1,882
    Judith replied
    July 26, 2022 at 7:38am

    Hello Brian,

    Please update the theme to the current version 14.0.7 using this guide:https://themenectar.com/docs/salient/updating-salient/

    8835151828.png

    After which you update the other salient plugins as well.

    Thanks.

  •  19
    Brian replied
    July 26, 2022 at 8:12am

    Hi Judith,

    Thanks!
    I wasn't aware that changing the theme name stopped the theme from being able to update... 😅

    It's now up-to-date and it works. 😊