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  Public Ticket #3130314
video background
Closed

Comments

  • konstantinos vardaxopoulos started the conversation
    September 22, 2022 at 8:08am

    Good evening, I have used a video background on the home screen. It plays normally on the computer but not on the mobile phone

  •  1,877
    Judith replied
    September 22, 2022 at 8:30am

    Hi There,

    Thanks for choosing Salient.

    Please head to Salient > General Settings > Functionality and turn off this option:

    7343966176.png

    Thanks.

  • konstantinos vardaxopoulos replied
    September 22, 2022 at 8:35am

    Hi i want the video play on the mobile version. I change the ption but still not play

  •  1,877
    Judith replied
    September 22, 2022 at 9:18am

    Hello There,

    Please send in your admin login credentials so that we can check this out .

    Thanks.

  • konstantinos vardaxopoulos replied
    September 22, 2022 at 9:19am

    https://artdicted.gr/wp-admin

    username:Petros

    password: Petros2022!!@@


    Thank you very much

  •  8,839
    Tahir replied
    September 22, 2022 at 9:32am

    Hey Again,

    Only Self Hosted Videos would play on Mobile if we do not turn them off in the Salient Theme Options Panel > General Settings > Functionality

    - Please convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background.

     
    - Make sure they are in 16:9 ratio for the mobile to render them correctly.

    Thanks 

    ThemeNectar Support Team