Okay
  Public Ticket #3145592
Update
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Comments

  •  1
    Markus Theuretzbacher started the conversation
    October 13, 2022 at 12:15pm

    Hello,

    The owner of the website https://www.ki-do.de has had the website created by an agency. I have now taken over this website for maintenance and care. 

    At the moment Salient Version: 10.5.3 is installed. But currently Salient version: 15.0.4. I would now like to update.

    I have now also installed the Envato plugin for updating, and entered my token. Unfortunately, I do not have a Salient theme in my Envato account. Unfortunately, I can no longer reach the creator agency.

    How can I update the theme now?

  •  1,877
    Judith replied
    October 13, 2022 at 2:58pm

    Hello Markus,

    Thanks for choosing Salient.

    You need to enter license in the envato plugin then the automatic update will be enabled. Do you have the license key?

    Thanks.

  •  1
    Markus Theuretzbacher replied
    October 13, 2022 at 3:40pm

    Hello Judith,

    Thank you very much for your reply.
    Yes I have the code.
    Theme Salient
    Item-Purchase-Code: c69ddd0c-c699-4258-a085-f52cd34fa031

    But I can't enter this code in the Envato plugin after all. The token must be entered here. I have tried this and just received an error. See screen...

    What should I do?

  •  1,877
    Judith replied
    October 13, 2022 at 4:22pm

    Hello Markus,

    Please open a help ticket from the envato support team, they’ll be happy to help you fix this:
    https://help.market.envato.com/hc/en-us/requests/new.

    Thanks.

  •  1
    Markus Theuretzbacher replied
    October 13, 2022 at 4:35pm

    OK Thanks, I have done