Okay
  Public Ticket #3181145
Editor broken
Closed

Comments

  •  3
    keici started the conversation
    December 4, 2022 at 8:03am

    Hello team,

    I logged in to my wordpress admin yesterday and made some updates to my theme and plugins.

    After that, I saw some elements of my front page were broken. Mostly font sizes (ss1 attached).

    Apart from that, I went to edit my front page and realized that the editor didn't work (ss2 attached)

    I read some other posts and enabled custom setting for administrator in the WP Bakery Builder page (ss3 attached), but that didn't solve the problem.

    Could you pls help?

    Thank you

  •  1,933
    Judith replied
    December 5, 2022 at 6:59am

    Hello Keici,

    Thanks for choosing Salient.

    Please send in your admin login credentials so that we can check this out further.

    Thanks.

  •   keici replied privately
  •  1,933
    Judith replied
    December 10, 2022 at 9:39am

    Hello Keici,

    I am not able to access your login page as I am getting this error:

    6428245061.png

    Please check whether there are any restrictions for access.

    Thanks.

  •  3
    keici replied
    December 11, 2022 at 4:49pm

    I don't know how to do that :/

  •  1,933
    Judith replied
    December 12, 2022 at 4:40am

    Hi Keici,

    You can contact your host provider to check whether there is a firewall that is causing this.

    Thanks.

  •   keici replied privately
  •  8,955
    Tahir replied
    December 24, 2022 at 11:30am

    Hey Again,

    Be sure to click the "Backend Editor" button here:  

    3789040746.pngClick on Image to View Larger

    Thanks 

    ThemeNectar Support Team 

  •  3
    keici replied
    December 30, 2022 at 11:18am

    Ok, thank you Tahir!

    It seems to be working just fine. I'll come back if there's any other issue

    Thanks so much!

  •  8,955
    Tahir replied
    December 30, 2022 at 11:22am

    Sure, Let us know .

    Wishing you and your loved ones a wonderful holiday season and a happy, healthy, and successful New Year, from our team.

    Best,

    ThemeNectar Support Team 

  •  3
    keici replied
    December 30, 2022 at 11:23am

    Thank you so much,

    Best wishes for a happy New Year for you and all the team!