Okay
  Public Ticket #3181145
Editor broken
Closed

Comments

  •  3
    keici started the conversation
    December 4, 2022 at 8:03am

    Hello team,

    I logged in to my wordpress admin yesterday and made some updates to my theme and plugins.

    After that, I saw some elements of my front page were broken. Mostly font sizes (ss1 attached).

    Apart from that, I went to edit my front page and realized that the editor didn't work (ss2 attached)

    I read some other posts and enabled custom setting for administrator in the WP Bakery Builder page (ss3 attached), but that didn't solve the problem.

    Could you pls help?

    Thank you

    Attached files:  SS1.png
      SS3.png
      SS2.png

  •  1,642
    Judith replied
    December 5, 2022 at 6:59am

    Hello Keici,

    Thanks for choosing Salient.

    Please send in your admin login credentials so that we can check this out further.

    Thanks.

  •   keici replied privately
  •  1,642
    Judith replied
    December 10, 2022 at 9:39am

    Hello Keici,

    I am not able to access your login page as I am getting this error:

    6428245061.png

    Please check whether there are any restrictions for access.

    Thanks.

  •  3
    keici replied
    December 11, 2022 at 4:49pm

    I don't know how to do that :/

  •  1,642
    Judith replied
    December 12, 2022 at 4:40am

    Hi Keici,

    You can contact your host provider to check whether there is a firewall that is causing this.

    Thanks.

  •   keici replied privately
  •  8,402
    Tahir replied
    December 24, 2022 at 11:30am

    Hey Again,

    Be sure to click the "Backend Editor" button here:  

    3789040746.pngClick on Image to View Larger

    Thanks 

    ThemeNectar Support Team 

  •  3
    keici replied
    December 30, 2022 at 11:18am

    Ok, thank you Tahir!

    It seems to be working just fine. I'll come back if there's any other issue

    Thanks so much!

  •  8,402
    Tahir replied
    December 30, 2022 at 11:22am

    Sure, Let us know .

    Wishing you and your loved ones a wonderful holiday season and a happy, healthy, and successful New Year, from our team.

    Best,

    ThemeNectar Support Team 

  •  3
    keici replied
    December 30, 2022 at 11:23am

    Thank you so much,

    Best wishes for a happy New Year for you and all the team!