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  Public Ticket #3189803
Fonts not showing under Typography section
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Comments

  •  3
    ddwteam started the conversation
    December 16, 2022 at 5:13am

    How can I choose font under Typography section? As picture shown, there is no dropdown under font family. 

    Attached files:  Screen Shot 2022-12-15 at 11.05.54 PM.png

  •  1,877
    Judith replied
    December 16, 2022 at 6:03am

    Hi There,

    Thanks for keeping in touch.

     I see the typography showing on my end:

    8665225727.png

    Thanks.

  •  3
    ddwteam replied
    December 16, 2022 at 4:05pm

    Thank you Judith. How did you turn it "on"? because I don't see any ways for me to choose fonts.

    Attached files:  Salient.jpg

  •  2,958
    Andrew replied
    December 16, 2022 at 4:37pm

    Hi ddwteam,

    Thank you for getting back to us.

    To look into this, could you allow us to log in to your website's backend dashboard so we can check on this for you more? We are gonna need the username and password of the admin user as well as the login URL.

    Thanks 

  •   ddwteam replied privately
  •  2,958
    Andrew replied
    December 16, 2022 at 5:36pm

    Hi ddwteam,

    It seems that this is a plugin conflict. I disabled the plugins on your WordPress admin and the fonts were loading. Here is a screenshot of the same:

    2030769056.png

    I would recommend deactivating all third-party plugins and then reactivating them back one by one to see the one that causes issues.

    Kind regards,

  •  3
    ddwteam replied
    December 16, 2022 at 5:53pm

    Hi Andrew,

    You are right. It was a plugin conflict and I recently resolved the issue. I really appreciate your help!