My name is Boom from Pronto, we are managing website for HeritageGlobalInc. Our team working on upgrading our client website to PHP 8.0 so we try to update all plugins and themes on the staging environment URL above. However, after we have install the latest version of Salient theme and all required plugins, the filter section on the home page is broken and missing from the front end. Would you be able to help us investigate what is the reason of this issue?
You can use our live environment at the URL below as a reference of what it looks like before
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
All filters and custom post type loop on the staging site is broken after we update the Salient theme to the latest version, and we would like to ask for your developer help to investigate why it happens.
So we want this area (see attached screenshot.png), to be display correctly on the staging site.
Hi ThemeNectar,
My name is Boom from Pronto, we are managing website for HeritageGlobalInc. Our team working on upgrading our client website to PHP 8.0 so we try to update all plugins and themes on the staging environment URL above. However, after we have install the latest version of Salient theme and all required plugins, the filter section on the home page is broken and missing from the front end. Would you be able to help us investigate what is the reason of this issue?
You can use our live environment at the URL below as a reference of what it looks like before
Let me know if you have any questions.
If possible, would you be able to CC my email, [email protected], as I will be a point of contact for this ticket.
Thank you,
Boom
Hey HeritageGlobalInc ,
Seems to be working on our end in Chrome:
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
Thanks
ThemeNectar Support Team
Hi Tahir,
Thank you for your response.
Sorry that I didn't attach the link to staging environment to my message below.
Here it is
Thank you
Hey Again,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team
Hello there,
The homepage of the staging site https://staging-hgpauction-staging.kinsta.cloud/ looks different from the one you referenced earlier:https://www.hgpauction.com/. Which sidebar do you want to appear on the homepage for the staging site as they appear different
Thanks.
Hi Judith,
All filters and custom post type loop on the staging site is broken after we update the Salient theme to the latest version, and we would like to ask for your developer help to investigate why it happens.
So we want this area (see attached screenshot.png), to be display correctly on the staging site.
Thanks
Attached files: screenshot.png
Hey Again,
There is a Plugin "Salient Customizations" which is not present on the Staging site:
Thanks
ThemeNectar Support Team