I thought that I had submitted a support ticket last week but couldn't find record about this so please forgive me if I did.
Our website slowly started missing a few photos on different pages. We contacted someone that had helped us customize it in the past and she advised that we update our site with a new version of the theme as well as the php. We did both but the issues still persist.
I am writing in hopes that I may just have some settings wrong or something simple. I'm not much of a website builder but this is more in my job description than anyone else at the company. Any help would be greatly appreciated.
I thought that I had submitted a support ticket last week but couldn't find record about this so please forgive me if I did.
Our website slowly started missing a few photos on different pages. We contacted someone that had helped us customize it in the past and she advised that we update our site with a new version of the theme as well as the php. We did both but the issues still persist.
I am writing in hopes that I may just have some settings wrong or something simple. I'm not much of a website builder but this is more in my job description than anyone else at the company. Any help would be greatly appreciated.
Attached files: Screenshot 2023-03-01 at 11.11.01 AM.png
Hi there,
Thank you for reaching out to us.
Please check for plugin conflicts by deactivating the third-party plugins then reactivate it back one by one to see the one that causes issues.
Kind regards,
Hey moose15 ,
Thanks for writing in.
Try using this plugin or similar to regenerate the missing thumbnails and check: https://wordpress.org/plugins/regenerate-thumbnails-advanced/.
Best
ThemeNectar Support Team