I thought that I had submitted a support ticket last week but couldn't find record about this so please forgive me if I did.
Our website slowly started missing a few photos on different pages. We contacted someone that had helped us customize it in the past and she advised that we update our site with a new version of the theme as well as the php. We did both but the issues still persist.
I am writing in hopes that I may just have some settings wrong or something simple. I'm not much of a website builder but this is more in my job description than anyone else at the company. Any help would be greatly appreciated.
I thought that I had submitted a support ticket last week but couldn't find record about this so please forgive me if I did.
Our website slowly started missing a few photos on different pages. We contacted someone that had helped us customize it in the past and she advised that we update our site with a new version of the theme as well as the php. We did both but the issues still persist.
I am writing in hopes that I may just have some settings wrong or something simple. I'm not much of a website builder but this is more in my job description than anyone else at the company. Any help would be greatly appreciated.
Hi there,
Thank you for reaching out to us.
Please check for plugin conflicts by deactivating the third-party plugins then reactivate it back one by one to see the one that causes issues.
Kind regards,
Hey moose15 ,
Thanks for writing in.
Try using this plugin or similar to regenerate the missing thumbnails and check: https://wordpress.org/plugins/regenerate-thumbnails-advanced/.
Best
ThemeNectar Support Team