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  Public Ticket #3270853
Carousel element fault
Closed

Comments

  •  17
    TheSnapAgency started the conversation
    March 9, 2023 at 10:44am

    Hello,

    I have noticed there is a fault with the carousel element where it appears to cut most of the image items off.

    please see the screenshot below. (https://selectacarpets.co.uk)

    9915019475.png

    If you refresh the page when you have this section in view it appears to display correctly. However, if you load from the top or when it is not in view it cuts the images off like so.

  •  8,839
    Tahir replied
    March 9, 2023 at 2:43pm

    Hey Again,

    Do you have Lazy Loading enabled ?. 

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 15.0.8 and the current version of the page builder is 6.9.1.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.

    ThemeNectar Support Team 

  •  17
    TheSnapAgency replied
    March 10, 2023 at 9:53am

    Hi Tahir,

    Thanks for the information and reply to my ticket.

    It looks like enabling lazy loading in salient theme settings has resolved the problem.

  •  1,877
    Judith replied
    March 10, 2023 at 10:07am

    Hi there,

    I am glad this works for you.

    Please feel free to contact us in case of any other queries.

    Thanks.

  •  17
    TheSnapAgency replied
    March 21, 2023 at 10:02am

    Thanks. This ticket can be closed now.