Whenever we are updating a page on the Salient theme, it redirects to a 404 and doesn't update. We have narrowed it to the Salient WP Bakery plugin when it uses a specific heading tag. Do you have any recommendations to fix this?
Here's an example of what broke the loading:
<h3><span style="color: #ffffff;">State of the Art Technology</span></h3>
This is pretty critical, so any input asap would be much appreciated.
Could you confirm that you're running the latest version of the theme? To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates view the change log here http://themenectar.com/changelogs/salient.html .
The current version of the theme is 15.0.8 and the current version of the page builder is 6.9.1. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
Could you allow us to log in to your website's backend dashboard so we can check on this for you more? We are gonna need the username and password of the admin user as well as the login URL.
Whenever we are updating a page on the Salient theme, it redirects to a 404 and doesn't update. We have narrowed it to the Salient WP Bakery plugin when it uses a specific heading tag. Do you have any recommendations to fix this?
Here's an example of what broke the loading:
<h3><span style="color: #ffffff;">State of the Art Technology</span></h3>
This is pretty critical, so any input asap would be much appreciated.
Hello there,
Thank you for reaching out to us.
Could you confirm that you're running the latest version of the theme? To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates view the change log here http://themenectar.com/changelogs/salient.html .
The current version of the theme is 15.0.8 and the current version of the page builder is 6.9.1. Salient versions older than v11 won't be compatible with WordPress 5.5.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.
Here's an update guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/.
Kind regards,
Hello,
We are currently on the latest versions of Salient and the Builder, and also on the latest version of WordPress.
Thanks,
Hello again,
Could you allow us to log in to your website's backend dashboard so we can check on this for you more? We are gonna need the username and password of the admin user as well as the login URL.
Thanks,