My site has several custom user roles like "News Editor" - See attached All Users screencap.
However, most of these aren't showing in the WP Bakery Role Editor, though for some reason the custom SEO Manager and Editor roles (created by Yoast, I think?) ARE showing. See second screencap.
Any idea why the custom roles aren't showing? I can't turn on the visual editor for my News Editors (for instance) without this, and that's no good!
Are you using a Third Party Plugin to create the custom roles ?.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
My site has several custom user roles like "News Editor" - See attached All Users screencap.
However, most of these aren't showing in the WP Bakery Role Editor, though for some reason the custom SEO Manager and Editor roles (created by Yoast, I think?) ARE showing. See second screencap.
Any idea why the custom roles aren't showing? I can't turn on the visual editor for my News Editors (for instance) without this, and that's no good!
Thanks!
-Timothy
Attached files: Screen Shot 2023-03-29 at 3.26.50 PM.png
Screen Shot 2023-03-29 at 3.27.20 PM.png
Hey Again,
Are you using a Third Party Plugin to create the custom roles ?.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team
Thanks for the additional information. Escalating this to the developer for further response.
Best
ThemeNectar Support Team
Hey Timothy!
Have you ensured to enable the role capability for "Manage Options"?
I believe that will be needed for it to appear within the WPBakery role manager.
Kind regards