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  Public Ticket #3365599
Demo Importer
Closed

Comments

  • estubblefield started the conversation
    May 8, 2023 at 6:37pm

    I recently purchased the Salient theme and no matter what demo I attempt to import, they all hang at 72%. I've made sure the plugins needed are activated, the PHP settings have been checked and I can't find any other reason a demo wouldn't import. 

  •  1,877
    Judith replied
    May 8, 2023 at 9:11pm

    Hi there,

    Thanks for choosing Salient.

    Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors when the import gets stuck at 72% .

    Thanks 


  •   estubblefield replied privately
  •  1,877
    Judith replied
    May 23, 2023 at 6:38am

    Hi there,

    Please send in your admin login details so that we can check this out further.

    Thanks.

  •   estubblefield replied privately
  •  1,877
    Judith replied
    May 23, 2023 at 6:06pm

    Hi there,

    I am not seeing the salient demo importer plugin installed, please let me know whether I am missing something.

    Thanks.


  • estubblefield replied
    May 25, 2023 at 2:18pm

    If you click on Salient, then Demo Importer, is that not all I need? Is there a separate plugin that's needed?

  •  2,958
    Andrew replied
    May 25, 2023 at 3:25pm

    Hello again,

    Thank you for getting back to us.

    I have tried to import the SAAS demo and it has successfully imported. You can view your pages and see the same. 

    Could you try and import a demo and let me know it goes?

    We look forward to your feedback.

    Kind regards,

  • estubblefield replied
    May 25, 2023 at 6:00pm

    I've just attempted to import two demos (Corporate-Creative and Company Startup) and neither got past 72%. 

  •  8,839
    Tahir replied
    May 25, 2023 at 6:38pm

    Hey Again,

    I cant seem to login with the user/pass provided ?. Also this might help: https://kinsta.com/blog/admin-ajax-php/#:~:text=If%20your%20server%20has%20limited%20CPU%20resources . 

    Thanks

    ThemeNectar Support Team 

  •   estubblefield replied privately
  •  1,877
    Judith replied
    May 25, 2023 at 8:30pm

    Hi there,

    It keeps redirecting to the jetpack login, is there a way you can deactivate the jetpack plugin so that we bypass it's login and access the login page for wp-admin .

    Thanks.

  •   estubblefield replied privately
  •  8,839
    Tahir replied
    May 26, 2023 at 1:03pm

    Hey Again,

    Getting a 500 error now after deactivating all plugins that are not bundled: 

    5902822318.png

    Thanks 

    ThemeNectar Support Team