Okay
  Public Ticket #3381426
Popup Issue
Closed

Comments

  •  5
    Ryan Pacificador started the conversation
    May 30, 2023 at 6:07am

    Hi Support,

    We encounter issue on our pricing and discounts popup on your theme. We tried using other theme and it works but when using salient theme the popup would not work. 

    Can you please support? 

    Pleas see attached screenshot.

    Thank you!

    Attached files:  Screenshot_3.png
      Screenshot_2.png

  •  2,958
    Andrew replied
    May 30, 2023 at 7:17am

    Hey Ryan,

    Thank you for reaching out to us.

    It seems that your site is in development mode. Could you give us access so we can look into this for you?

    We look forward to your response.

    Kind regards,

  •  1,877
    Judith replied
    May 30, 2023 at 7:23am

    Hi Ryan,

    Thanks for contacting us.

    Please send in your admin login details to access your site as your site is on maintenance mode:

    9627860707.png

    Thanks.

  •  5
    Ryan Pacificador replied
    May 30, 2023 at 7:39am

    Hi Andrew and Judith,

    Please try visit here https://www.varsity-clothing.com/product/fleece-lined-hoodie/ I turn the maintenance mode off for now. 

    Thank you!

  •  8,839
    Tahir replied
    May 30, 2023 at 9:44am

    Hey Again,

    Have you tried adjusting the plugin overlay settings ?. 

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.

    Thanks 

    ThemeNectar Support Team 

  •  5
    Ryan Pacificador replied
    May 31, 2023 at 12:31am

    Hi Tahir,

    Please provide email and I will create account for you. 

    Thank you!

  •  2,958
    Andrew replied
    May 31, 2023 at 5:51am

    Hello Ryan,

    Thank you for getting back to us.

    Since this is a temporary login, you can create the account with any email and share the credentials with us.

    We look forward to your response.

    Thanks,

  •  5
    Ryan Pacificador replied
    May 31, 2023 at 6:05am

    Hi Andrew,

    I made a private ticket here and the login access https://themenectar.ticksy.com/ticket/3382309

    Thank you!