I've been working on a website for a while now, and I experience issues with the builder, when I want to change settings for i.e. a row, the first tab "general settings" is blank, and I need to switch between "background" and "general" to see the options. Moreover, the undo button doesn't work, the page is halted at the refresh loading icon. It's not a big issue as I carefully work on not making too many mistakes, but today I can even open the homepage, and edit as the page stops at a loading screen.
I've just updated the theme, and switched off and on any secondary plugins like cache, etc. I put some time now into creating this webpage and I would like to avoid reinstalling the whole theme via demo downloader.
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Hello,
I've been working on a website for a while now, and I experience issues with the builder, when I want to change settings for i.e. a row, the first tab "general settings" is blank, and I need to switch between "background" and "general" to see the options. Moreover, the undo button doesn't work, the page is halted at the refresh loading icon. It's not a big issue as I carefully work on not making too many mistakes, but today I can even open the homepage, and edit as the page stops at a loading screen.
I've just updated the theme, and switched off and on any secondary plugins like cache, etc. I put some time now into creating this webpage and I would like to avoid reinstalling the whole theme via demo downloader.
Attached files: Screen capture 2023-06-09 115716.png
Hey marchewsky ,
Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Thanks.
ThemeNectar Support Team
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks
ThemeNectar Support Team
Hey Again,
This might help as your server could be running low on resources: https://www.hostinger.com/tutorials/wordpress-heartbeat?ppc_campaign=google_search_generic_hosting_all&bidkw=defaultkeyword&lo=9077141&gclid=Cj0KCQjw6cKiBhD5ARIsAKXUdyZzmeWAwspKhsLr58j3dCRyoL9bIYz2BOsU_ClWTOf659DUvKzUidEaAgi0EALw_wcB .
Thanks.
ThemeNectar Support Team