Hi guys! I've been trying to make the video banner on https://highlandscomm1.wpengine.com/ (https://highlandscomm1.wpengine.com/) main page appear on mobile. But I have not been able to make it happen. It does show up on the preview when I am editing the page, but once I apply the changes it doesn't. Also There is a second banner where it shows the video of the speaker - It does show up on desktop but again not on mob ile. Thank you so much for your help.
Hi guys! I've been trying to make the video banner on https://highlandscomm1.wpengine.com/ (https://highlandscomm1.wpengine.com/) main page appear on mobile. But I have not been able to make it happen. It does show up on the preview when I am editing the page, but once I apply the changes it doesn't. Also There is a second banner where it shows the video of the speaker - It does show up on desktop but again not on mob
ile. Thank you so much for your help.
Hi David,
Thanks for writing to us.
Please head to Salient > General Settings > Functionality and check whether this option is turned off:
Thanks.
Thank you so much Judith, I checked and I do see that option as off. Is that how it should be?
DM
Hey Again,
- Only Self Hosted Videos will play on Mobile.
- Make sure they are in 16:9 ratio for the mobile to render them correctly.
- Convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background .
- Be sure to turn off this option in Salient Theme Options Panel -> General Settings -> Functionality Tab
Thanks
ThemeNectar Support Team