Okay
  Public Ticket #3409062
Woocmmerce
Closed

Comments

  •  16
    Soluforyou started the conversation

    Hi there, the layout of Salient Shop looks weird:
    - How can I remove the "Category: " below?
    - why is appley pay 2 times and is "Add to chart suddenly in between?

    Please help

    Attached files:  Screenshot 2023-07-07 at 14.47.27.jpg

  •  279
    Noah replied

    Hi there,

    To remove those category details use the following CSS:

    .woocommerce div.product_meta{
        display:none;
    }
    

    add the CSS to salient \ general settings - css script related - custom css code.

    For there is no doubling of apple pay.
    Did you manage to fix this or are we missing something?

    Thanks.

  •  16
    Soluforyou replied

    Hi there, thanks for this CSS. As for my other question, i have the feeling I was probably not clear to you.

    See screesnhot below. I see really 2x apple pay button (RED). The first apple apple seems not logical.

    And in between a weird button "Add to Chart" (GREEN)



    Attached files:  Screenshot 2023-07-07 at 15.42.27.jpg

  •  16
    Soluforyou replied

    Another point:
    Also my client and me are surprised here. If I order a product as a customer, I expect just all payments. 

    However, I between there is now suddenly applepay/google pay. Is there a way to make this logical: all types of payment in one field?

    I know I can disable apple pay and google pay, but customers will complain then. I hope you understand my message. 

  •  3,001
    Andrew replied

    Hello again,

    Thank you for getting back to us.

    This is what I'm seeing from your end. 

    5149811926.png

    Try adding the Apple Pay button and test for plugin conflicts. Please check for plugin conflicts by deactivating the third-party plugins then reactivate them back one by one to see the one that causes issues. You can also test for a theme conflict by switching to a basic theme like store front or twenty twenty three and let us know if the issue persists.

    I hope that helps.

    Kind regards,

  •  16
    Soluforyou replied

    Thank you Andrew, yes Its solved

    Can you help however with an important problem we gave now:
    When you want to purchase a product, I get a 404 page. The whole buying is not possible. What's wrong?

  •  8,940


    ThemeNectar Support Team 

  •  16
    Soluforyou replied

    Thanks, just tried t without any result. Below screenshots how it's currently set.

    Attached files:  Screenshot 2023-07-09 at 10.55.08.jpg
      Screenshot 2023-07-09 at 10.55.16.jpg

  •  8,940
    Tahir replied

    Hey Again,

    Try setting it to default and check: 

    5252125242.png

    Thanks.


    ThemeNectar Support Team 

  •  16
    Soluforyou replied

    Hi Tahir, thanks for replying. Tried it, but still a 404 error when I want to pay:

    https://soluforyou.com/shoppingcart/

  •  8,940
    Tahir replied

    Could you retrace the steps before this issue occurred ?. 

    Also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 


    ThemeNectar Support Team 

  •  8,940
    Tahir replied

    Also check the Woocommerce Settings and make sure you have a CheckOut page set in the Options field.

    Thanks 


    ThemeNectar Support Team 

  •  16
    Soluforyou replied

    Thanks Tahir, will do. Yes I believe the checkout page is set properly. or not? See screenshot

    Attached files:  Screenshot 2023-07-10 at 09.19.06.jpg

  •  8,940
    Tahir replied

    Could you retrace the steps before this issue occurred ?.

    Also try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks


    ThemeNectar Support Team 

  •  16
    Soluforyou replied

    Thanks! The solution was making a checkout page manually, and inserting the code '[woocommerce_checkout]' so i was linked. Strangely, this page is not made when installing Woocommerce. 

    Also we will switch to another hoster, so we'll have SSD etc. Thanks for your aid, you may close this case.