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  Public Ticket #3419571
Mp4 Video Poster not Showing in Safari
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Comments

  •  4
    fourtencreative started the conversation
    July 20, 2023 at 10:55pm

    Safari is not showing a video poster image for self hosted mp4 videos. Is this a setting, a theme error, or a safari error? Thanks!

  •  8,940
    Tahir replied
    July 21, 2023 at 4:10am

    Hey Again,

    We havent had anyone report this issue yet. 

    Please update to the Latest Salient Theme Version.

    The current version of the theme is 16 and the current version of the page builder is 6.13 . Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods 

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Thanks.

    ThemeNectar Support Team 

  •  4
    fourtencreative replied
    July 25, 2023 at 9:18pm

    Ttheme updated, no improvement.

  •  8,940
    Tahir replied
    July 26, 2023 at 4:19am

    Hey Again,

    Escalating this to the developer for further response. 

    Thanks.

    ThemeNectar Support Team 

  •   ThemeNectar replied privately
  •  4
    fourtencreative replied
    July 28, 2023 at 11:14pm

    Theme updated with new fixes in place and everything works! Thanks!

  •  1,086
    ThemeNectar replied
    July 29, 2023 at 1:07am

    Glad to hear!smile.png

    Cheers