Hi, frontend editor is not working good when I try to use it.
In homepage I use fullscreen rows but in frontend editor I can't view any row except the first one.. Is like i can't scroll or even select from dots in the right.
Frontend is working, but sometimes frontend builder is not.
First of all, make sure all Salient-related plugins are up to date. If they are not there should be a notice in appearance \ install plugins area.
Also, make sure your PHP settings meet the recommended levels shown here:
upload_max_filesize – 35M or greater
post_max_size – 35M or greater
max_execution_time – 150 or greater
memory_limit 256M or greater
You can confirm the above with your hosting provider support.
We are assuming you also checked with your plugins that is disable all plugin except salient core and salient page builder and see if the front-end builder work correctly or if this improves.
If all checks out and still getting this issue then respond with backend access - username password with admin role - we check this from that side.
We logged in and tested the page builder. It seems to work even with the highlighted text element. We added one at the bottom here https://new.elettricars.com/sample-page/.
If you run into this issue then let us know and will look into it.
A bit on a different side, as I would like to know how to make a site like yours on salient(it is a theme or what?)? @Matteo Website: https://new.elettricars.com/
Hi, frontend editor is not working good when I try to use it.
In homepage I use fullscreen rows but in frontend editor I can't view any row except the first one.. Is like i can't scroll or even select from dots in the right.
Frontend is working, but sometimes frontend builder is not.
Let me know asap
Hi there,
First of all, make sure all Salient-related plugins are up to date. If they are not there should be a notice in appearance \ install plugins area.
Also, make sure your PHP settings meet the recommended levels shown here:
You can confirm the above with your hosting provider support.
We are assuming you also checked with your plugins that is disable all plugin except salient core and salient page builder and see if the front-end builder work correctly or if this improves.
If all checks out and still getting this issue then respond with backend access - username password with admin role - we check this from that side.
Thanks.
Hey Again,
Could you provide a test url where we can view the issue and a short video if possible? .
Thanks.
ThemeNectar Support Team
This is the URL: https://new.elettricars.com/
Now it's working, but seems random.
Yesterday I noticed some elements that seemed not working as expected (like an highlight text that wasn't changing size ecc).. try this..
Hi there,
We logged in and tested the page builder. It seems to work even with the highlighted text element. We added one at the bottom here https://new.elettricars.com/sample-page/.
If you run into this issue then let us know and will look into it.
Cheers.
A bit on a different side, as I would like to know how to make a site like yours on salient(it is a theme or what?)? @Matteo
Website: https://new.elettricars.com/
Hi Nicolaus,
The site here https://new.elettricars.com/ is mostly using the page full-width rows as described here - https://themenectar.com/docs/salient/page-metaboxes/#fullscreenrows
Hope this helps.
Frontend editor still not letting me scroll..
Seems it happened after i imported a salient template
Hi Matteo,
The no scroll is only happening on the pages with the full screen row feature enabled. On regular pages such as https://new.elettricars.com/wp-admin/post.php?vc_action=vc_inline&post_id=2464&post_type=page you can scroll.
To move up and down use the navigation dots on the right of the page to move between sections.
Hope this clears things up.
Yeah this is obvious.. It's not working on full screen row and i was trying to use navigation dots (which don't work either) in frontend editor.
It's now randomly working
Hi Matteo,
We checked the dots and they are working for us on multiple browsers.
You have to click on the black dot exactly to get this to work.
Cheers.
I know, but sometimes they randomly just stop working in the editor and after time they works again.. happened multiple times
Hello Matteo,
Thank you for getting back to us.
Please check for Browser Console Errors as shown in this article: https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors and let us know what you see.
Also, could you let us know what device and browser you're using as we can not replicate this error from our end.
We look forward to your reply.
Kind regards,