Comments 3Lia started the conversationJuly 25, 2023 at 2:12pmWhat is the difference between Public and Private ticket? 326Noah repliedJuly 25, 2023 at 2:20pmHi Lia,Public is open to any other person to look and reply on, private is only between you and us. No one can see the contents of the private ticket.By the way, you can reply privately in a public ticket and the response will only be visible to you and us.Hope this clears things up.Salient Support1 Like 3Lia repliedJuly 25, 2023 at 2:51pmYes, all clear. I tried to close this ticket but it seems I cannot do that. Is that correct? 326Noah repliedJuly 25, 2023 at 3:58pmHi Lia,Yes, correct. We'll close it from our end.Cheers, and good luck with your project.Salient Support1 Like Sign in to reply ...
What is the difference between Public and Private ticket?
Hi Lia,
Public is open to any other person to look and reply on, private is only between you and us. No one can see the contents of the private ticket.
By the way, you can reply privately in a public ticket and the response will only be visible to you and us.
Hope this clears things up.
Salient Support
Yes, all clear. I tried to close this ticket but it seems I cannot do that. Is that correct?
Hi Lia,
Yes, correct. We'll close it from our end.
Cheers, and good luck with your project.
Salient Support