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  Public Ticket #3423449
License help
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  • johnc2369 started the conversation

    Hey I have used salient theme for a lot of my projects but some of them need updating and I am not sure which one i should download from theme forest, is there a way I can check the license on each site to update the right one. 



  •  3,001
    Andrew replied

    Hello there,

    Thank you for reaching out to us.

    I'd recommend reaching out to the Envato team as they are in a better position to assist you with this. They usually handle all licensing issues.

    I hope that helps.

    Kind regards,

  • johnc2369 replied

    Hey Andrew,


    Do you have an email I can reach them on I couldn't see one on the website.

  •  279
    Noah replied

    Hi there,

    You can try and reach them here https://help.market.envato.com/hc/en-us/requests/new

    But going back to your question, if you are asking which download you should get, you will mostly want the installable WordPress files only which give you a zip with a folder named salient inside that you can then use to update the theme. That folder will work with the download re-upload method.

    And if you are updating from a very older version please read this to avoid running into issues - https://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/

    Hope this helps.

    Attached files:  Downloads-ThemeForest.png

  • johnc2369 replied

    Hey Noah, thanks for the reply.

    Sorry if I wasn't clear im not the best at explaining things but basically I have purchased multiple versions of salient for different websites and I need to update them, but they are all one license only and im wondering can you find the purchase code on the site anyway so I know which download goes with what website.


    I also emailed envato and they told me to ask you guys.

  •  3,001
    Andrew replied

    Hi Simon,

    Thanks for choosing Salient.

    We are going ahead to escalate this to the developer to assist you further.

    Thanks.

  •   ThemeNectar replied privately