Hello, the page attached is working fine on desktop but when I scale the page down to mobile it no longer is clickable. I cannot for example select a variable in the drop down menu. I have some other products that have this issue and others that are ok. Can someone please help? I'm running Salient 16.0.4/woocommerce but this problem occurred before the update. Thank you very much.
Please check for plugin conflicts by deactivating the third-party plugins (non-salient plugins) and then reactivating them back one by one to see the one that causes issues.
The form style has changed but it remains unclickable on mobile or when the desktop window size is reduced. In the screen shot attached you can see that I can activate the dropdown however it stops working on the smaller window
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
Hello, the page attached is working fine on desktop but when I scale the page down to mobile it no longer is clickable. I cannot for example select a variable in the drop down menu. I have some other products that have this issue and others that are ok. Can someone please help? I'm running Salient 16.0.4/woocommerce but this problem occurred before the update. Thank you very much.
Hello Jane,
Thank you for reaching out to us.
I can't seem to replicate this issue from our end. Here's a screenshot of what we're seeing.
Could you share a screenshot from your end? Also, could you let us know what device and browser you are using when you experience this issue?
We look forward to your response.
Thanks,
Hello Andrew, you can see the pages yes but can't select an option from the dropdown, thanks
Attached files: Screenshot 2023-07-30 at 21.12.52.png
Hello again,
Thank you for getting back to us.
Please check for plugin conflicts by deactivating the third-party plugins (non-salient plugins) and then reactivating them back one by one to see the one that causes issues.
Try this and let us know how it goes.
Kind regards,
Thanks I've done that already and if it was all products would have this issue which they don't
Hey Again,
Try adjusting this field in the Salient Theme Options Panel and check:
Thanks.
ThemeNectar Support Team
The form style has changed but it remains unclickable on mobile or when the desktop window size is reduced. In the screen shot attached you can see that I can activate the dropdown however it stops working on the smaller window
Attached files: Screenshot 2023-07-31 at 10.58.44.png
Screenshot 2023-07-31 at 10.58.30.png
Hey Again,
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
.single-product .nectar-prod-wrap { z-index: 1; position: relative; }Thanks
ThemeNectar Support Team
that's worked, thank you so much