Hi, I have the problem when I try to upgrade the theme from 15 to 16. Directly from FTP, wordpress show a corruption of child theme, and from easy upgrade plugin when I upload the zip show me "
Request Entity Too Large
The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit."
From 15.02 to 15.09 the same problem was resolved with the second mode, but now I can't upload for the entity request. It's in general a big problem that when I try from scratch to upload the files from FTP the system show me a corruption.
In this case, you could be suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 900
memory_limit 256M
post_max_size 256M
upload_max_filesize 256M
You can verify your PHP configuration limits you can also check your PHP error logs to see the exact error being returned.
Hi, sorry but any that I've tried doesn't work. If I put the theme from scratch on ftp, the child theme are corrupted, and from wordpress the issue is the same.
Do you have any auto-optimize or CDN plugins installed on your site? Could you try disabling these before updating as they could be causing a conflict?
Alternatively, it might be the issue with customizations done in the Child Theme which might not be in line with the current version and causing a conflict. You can check the customizations there or try creating a new child Theme and see if this issue reoccurs.
Could you allow us to log in to your website's backend dashboard so we can check on this for you more? We are gonna need the username and password of the admin user as well as the login URL.
Please install the Envato Market Plugin so it can be easily installed via the WP Dashboard.
Also regarding the Child Theme getting corrupt or not working with the new update, that would have to be looked at separately as the customizations would have to updated as per the new code. To confirm this try switching to the Parent Theme and check.
Try removing the "plugins" folder from the "salient.zip" to reduce its size. You will then have to upload each plugin individually using the zip files from within the "plugins" folder via the WP Dashboard -> Plugins Page.
Hi, I have the problem when I try to upgrade the theme from 15 to 16. Directly from FTP, wordpress show a corruption of child theme, and from easy upgrade plugin when I upload the zip show me "
Request Entity Too LargeThe requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit."
From 15.02 to 15.09 the same problem was resolved with the second mode, but now I can't upload for the entity request. It's in general a big problem that when I try from scratch to upload the files from FTP the system show me a corruption.
Hello there,
Thank you for reaching out to us.
In this case, you could be suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:
You can verify your PHP configuration limits you can also check your PHP error logs to see the exact error being returned.
Here's an article that can help on the same https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/.
I hope that helps.
Kind regards,
Hi, sorry but any that I've tried doesn't work. If I put the theme from scratch on ftp, the child theme are corrupted, and from wordpress the issue is the same.
Hello again,
Thank you for getting back to us.
Do you have any auto-optimize or CDN plugins installed on your site? Could you try disabling these before updating as they could be causing a conflict?
Alternatively, it might be the issue with customizations done in the Child Theme which might not be in line with the current version and causing a conflict. You can check the customizations there or try creating a new child Theme and see if this issue reoccurs.
I hope that helps.
Best regards,
No one of this things are activated, and the child is clear of modifies. It's a clear new installation.
Hello again,
Thank you for getting back to us.
Could you allow us to log in to your website's backend dashboard so we can check on this for you more? We are gonna need the username and password of the admin user as well as the login URL.
Thanks,
Hey Again,
Please install the Envato Market Plugin so it can be easily installed via the WP Dashboard.
Also regarding the Child Theme getting corrupt or not working with the new update, that would have to be looked at separately as the customizations would have to updated as per the new code. To confirm this try switching to the Parent Theme and check.
Thanks.
ThemeNectar Support Team
Hi, the problem was that the host doesn't allow to upgrade the user.ini or php.ini, also suggested by Elements plugin:
It's possible to reduce the zip file of theme?
Hi Schiarla,
Thanks for writing back.
I am afraid you can't compress any further the theme's zip file.
This seems to be an issue on your host end which unfortunately we have no control of.
Please feel free to contact us in case of any other queries.
Hey Again,
Try removing the "plugins" folder from the "salient.zip" to reduce its size. You will then have to upload each plugin individually using the zip files from within the "plugins" folder via the WP Dashboard -> Plugins Page.
Thanks.
ThemeNectar Support Team