Okay
  Public Ticket #343379
Contact Page
Closed

Comments

  • Heather started the conversation

    Whenever I create a page called "Contact", the content drops down several hundred pixels into the middle of the page. If I change the name to something besides "Contact", for instance, "Contacts", the content on that same page displays as usual at the top of the page.

    Note these two pages, with the same content entered: www.rosiechild.com/contact and www.rosiechild.com/contact

    I've cleared my caches, permanently deleted all trashed pages, and updates my Salient theme to 5.0. Do you know how I can fix this? I was really hoping to have a contact page named "Contact".

    Thank you.

  •  8,847
    Tahir replied

    Hey!

    Could you allow us to log in so we can check on this for you more?.
    Thanks 


    ThemeNectar Support Team 

  •   Heather replied privately
  •  1,071
    ThemeNectar replied

    Hey Heather,

    It seems you still have template files from older releases of Salient in your setup - make sure you fully delete the theme before uploading the new version to avoid this :)

    Cheers

  • Heather replied

    Thanks for your help! I have been using an FTP client to overwrite the theme files when making updates, is this not the correct process? Will I need to completely delete the theme every time I upgrade to a new release?

  •  8,847
    Tahir replied

    Hey Heather!

    You can use ftp. To make sure no old files remain simply rename the existing folder to lets say "Salinet-old" and then upload the new updated folder. 

    Best,

    -T


    ThemeNectar Support Team