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  Public Ticket #3457668
Video for mobile devices does not play correctly
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Comments

  •  1
    David started the conversation
    September 13, 2023 at 9:28am

    Good morning

    We have a video as a background, and we are not able to get it to play for mobile devices. We have seen that there is a playsinline attribute, but it doesn't work either.

    Can you help us to solve this problem? 

    Thanks

  •  3,001
    Andrew replied
    September 13, 2023 at 9:32am

    Hey David,

    Thank you for reaching out to us.

    Only Self Hosted Videos would play on Mobile if we do not turn them off in the Salient Theme Options Panel > General Settings > Functionality

    6249234892.png

    Please convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background .

     Make sure they are in 16:9 ratio for the mobile to render them correctly.

    Try that and let us know how it goes.

    Thanks,

  •  1
    David replied
    September 13, 2023 at 11:55am

    Thank you so much Andrew :)