It's really difficult to establish the issue here without looking at your configurations. I'd request you send us your admin login details including your username and password so that we can check it out.
So I tried importing the demo content, and it continues to get stuck at 50-60% of the way through. I did reset the section multiple times and reloaded the page, but no luck. For reference, attached below are the plugins actively installed on WordPress and a screenshot of the issue that is occurring if that is helpful.
I was able to import the template, but now not all of the components are showing and it seems to have a few formatting issues as shown in the screenshot below. How can this be resolved?
https://mbitpodcastcom.wpcomstaging.com/
The theme only shows as uncategorized. I can't access the Salient Mag theme or any of them anywhere. Not quite sure what happened.
Hi there,
Thanks for choosing Salient.
It's really difficult to establish the issue here without looking at your configurations. I'd request you send us your admin login details including your username and password so that we can check it out.
I look forward to assist you asap.
Hi Judith,
I don't feel comfortable sharing that information. What would be the process to check on my end?
Hey Again,
Try importing the Demo Content: https://themenectar.com/docs/salient/salient-demo-importer-plugin/
Thanks.
ThemeNectar Support Team
Hey Tahir,
So I tried importing the demo content, and it continues to get stuck at 50-60% of the way through. I did reset the section multiple times and reloaded the page, but no luck. For reference, attached below are the plugins actively installed on WordPress and a screenshot of the issue that is occurring if that is helpful.
Attached files: Screenshot 2023-09-20 at 9.44.49 AM.png
Screenshot 2023-09-20 at 9.44.37 AM.png
Screenshot 2023-09-20 at 9.45.56 AM.png
Hey Again,
Please view: https://themenectar.com/docs/salient/salient-demo-importer-plugin/#:~:text=Frequently%20Asked%20Questions-,Demo%20Import%20Failing,-The%20more%20images
Thanks.
ThemeNectar Support Team
Hey Tahir,
All of the current values are well above what is needed, so that doesn't seem to be the problem. Link attached below for reference:
https://wordpress.com/support/php-environment/#word-press-server-environment
Thanks
Tahir,
Also reached out to WordPress support and they are having the exact same issue with the theme not being able to import.
Hey Tahir,
I was able to import the template, but now not all of the components are showing and it seems to have a few formatting issues as shown in the screenshot below. How can this be resolved?
Attached files: Screenshot 2023-09-20 at 11.54.20 AM.png
Screenshot 2023-09-20 at 12.00.08 PM.png
Hey Again,
You will have to remove the Extra Menu item via the WP Dashboard in Appearance -> Menu Section: https://themenectar.com/docs/salient/salient-menu-options/
Thanks.
ThemeNectar Support Team