Okay
  Public Ticket #3487988
photo upload and menu edit
Closed

Comments

  • Joshua started the conversation

    Hello, 

    I downloaded the Salient theme and need to change the subtitle for the menu Item of our products titled "Our IV Collection" for which I have "Iv's for recharging" and "IVs for relief" but I'm unable to change out the subtitle which says "Gently remove all skin impurities" and "Say goodbye to breakouts". 


    My other area I need assistance in is which format is best for product images. I've tried countless different options, but even at the highest resolution they are still coming out blurry on the site. Please let me know if there's a plugin or a format I need to have to make sure product photos are crisp across all devices. 


  •  1,877
    Judith replied

    Hi Joshua,

    Thanks for writing to us.

    You can edit the submenu description as shown below:

    6823282707.png
    6333104086.png

    Please refer to this guide to adjust blurry product images: https://woocommerce.com/document/fixing-blurry-product-images/.

    I hope this helps.

    Kind Regards.

  • Joshua replied

    Hello Judith, thank you for your help. This worked, but for the images they are still blurry. on desktop when you click into the individual product. I've updated everything from sizes so they're the same 1800px, but they are still blurry. I also changed the salient woocommerce and woocommerce product photos so they're the same size, but they're still coming up blurry. 

  •  1,877
    Judith replied

    Hi Joshua,

    Your images originally appear to be quite small. For example, this image and it is stretched out

    ;

    3500117088.png

    2489697080.png

    Please try uploading larger-sized images to avoid the resolution issue caused by the stretch.

    You can use the regenerate thumbnails plugin to assist with the image sizes.

    I hope this helps.

    Thanks.

  • Joshua replied

    I'm still having the issue, photos are 1,500 x 1,500px and even when you zoom click the images in all other instances they are very clean. It's just when you're looking at a single product. When you click "quick view" then "more information" you'll see the image is crisp and clean to look at in the largest format. It's just when you click directly on the image that it becomes blurry. Please let me know what I need to fix/change here. I'm using the salient theme. 

  •  8,839


    ThemeNectar Support Team