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  Public Ticket #3490974
Mobile Animation
Closed

Comments

  •  2
    eugene57 started the conversation
    October 3, 2023 at 3:33pm

    Hello!

    I can't seem to figure out why the mobile verson of my site is not animating the main image upon visit. On the desktop version, there is no issue. Thank you!

  •  2,958
    Andrew replied
    October 3, 2023 at 3:56pm

    Hello there,

    Thank you for reaching out to us.

    Please check and ensure that you have not disabled mobile animations in the Salient > General Settings > Functionality settings.

    6803510435.png

    Try that and let us know how it goes.

    Cheers,

  •  2
    eugene57 replied
    October 3, 2023 at 5:55pm

    Hey there Andrew - I changed that option to Enabled, but unfortunatly it's still not animating. Thanks,

    Eugene

  •  1,877
    Judith replied
    October 3, 2023 at 5:59pm

    Hi Eugene,

    Thanks for writing back.

    Please also try turning off lazy loading from the performance section in salient theme options and check again.

    Please let us know how this goes.

  •  2
    eugene57 replied
    October 3, 2023 at 6:43pm

    Hi Judith - this also unfortuantly didn't work. Are there any settings in WP Rocket that could cause something like this to occur?

    Thank you,

    Eugene

  •  1,877
    Judith replied
    October 3, 2023 at 7:19pm

    Hi Eugene,

    Thanks for writing back.

    There may be mobile caching issues that are caused by the WProcket plugin. Please refer to this guide: https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop.

    Try disabling the mobile cache and check again.

    Also, try checking for plugin conflict altogether by deactivating the third-party plugins and then activating them one by one to see the one which causes issues.

    I hope this helps.

    Thanks.