I’m trying to set up a custom page for error 404. In the section of the theme in option 404 Not Found Template, I have changed the image that should appear, instead of an image with a video preloaded with the theme, since in my library I have deleted all the images preloaded.
My website is multilingual, in the default language (English) when I put a fake url, I see the correct 404 page, with the image I uploaded (a lovely kitten). But on the web in Spanish, when I enter a false url, the video image appears preloaded.
I've noticed that there was a Global Section Page about 404 Template with this video.. So it was the issue. I left the template with the text but without the video background.
Hello!
I’m trying to set up a custom page for error 404. In the section of the theme in option 404 Not Found Template, I have changed the image that should appear, instead of an image with a video preloaded with the theme, since in my library I have deleted all the images preloaded.
My website is multilingual, in the default language (English) when I put a fake url, I see the correct 404 page, with the image I uploaded (a lovely kitten). But on the web in Spanish, when I enter a false url, the video image appears preloaded.
Thank you,
Nerea Díaz
Hello again,
Thank you for getting back to us.
Do you have any auto optimize plugins installed? If so, try clearing your cache and let us know if this resolves the issue.
We look forward to your feedback.
Cheers,
Hello,
I've noticed that there was a Global Section Page about 404 Template with this video.. So it was the issue. I left the template with the text but without the video background.
Thank you for to be there
Nerea Díaz