Okay
  Public Ticket #3499612
Video is not playing in responsive
Closed

Comments

  •  1
    soyfernandocurtis started the conversation
    October 16, 2023 at 6:17pm

    Hello!

    I would like to request your help if you can tell me why my youtube video bg is not playing in responsive. 

    I am using the option of using a URL video as a background 

  •  3,001
    Andrew replied
    October 16, 2023 at 7:02pm

    Hello there,

    Thank you for reaching out to us.

    Only Self Hosted Videos will play on Mobile if we do not turn them off in the Salient Theme Options Panel > General Settings > Functionality

    Please convert the videos and add them in their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background .

     Ensure they are in 16:9 ratio for the mobile to render them correctly.

    I hope this clarifies this query.

    Thanks,

  •  1
    soyfernandocurtis replied
    October 16, 2023 at 7:31pm

    Yes! thank you so much

  •  3,001
    Andrew replied
    October 16, 2023 at 7:41pm

    Hello again,

    Thank you for getting back to us.

    Great!smile.pngGlad we could help. 

    Feel free to open another ticket if you have any other issues.

    Cheers,