Okay
  Public Ticket #3512034
Errors
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Comments

  • Lakesideresort2018 started the conversation
    October 31, 2023 at 3:50pm

    When I activate the core plugin the site fails errors out. I deactivate it and the site comes back on

  •  1,921
    Judith replied
    October 31, 2023 at 4:23pm

    Hello there,

    Thanks for writing to us.

    Please try installing the Salient theme afresh and see whether that helps.

    Please let us know how this goes.

    I look forward to hearing from you.

  • Lakesideresort2018 replied
    October 31, 2023 at 4:55pm

    I deleted the theme and it did the same thing will not work. Is there a php level that it only works with

  •  8,939
    Tahir replied
    October 31, 2023 at 5:23pm

    Hey Again,

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .

    Thanks.

    ThemeNectar Support Team 

  • Lakesideresort2018 replied
    October 31, 2023 at 6:12pm

    I can check that. what is the highest php level will it work on.

  •  1,921
    Judith replied
    October 31, 2023 at 6:42pm

    Hi there,

    Thanks for writing back.

    By PHP level did you mean the version or memory configurations?

    Please clarify so that we can get a better understanding.