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  Public Ticket #3516856
Font Awesome not loading correctly
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Comments

  •  1
    pscinc started the conversation

    Hello!


    I am using the most recent theme and also have the FontAwesome plugin installed. Recently, some icons stopped loading. when using the debugger to search for conflicts, and it showed me the attached. I tried blocking them but it didn't make a difference. Any ideas on how to correct?

    Attached files:  Screenshot 2023-11-07 at 9.08.44 AM.png

  •  1,877
    Judith replied

    Hello there,

    Thanks for writing to us.

    Please share a screenshot of the icons that are not loading properly on your site, this will help us get a better understanding of the issue on the icons.

    I look forward to hearing from you.

  •  1
    pscinc replied

    Hello,


    I was able to troubleshoot some, but the LinkedIn icon in the footer is still missing.

  •  1,877
    Judith replied

    Hello there,

    Thanks for getting back to us.

    To assist you better, we'd love to have a closer look at your setup, and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,


  •   pscinc replied privately
  •  8,839
    Tahir replied

    Hey Again,

    Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):

    .fa.fa-linkedin:before {
        content: "\e605" !important;
    }

    Thanks


    ThemeNectar Support Team 

  •  1
    pscinc replied

    Hi there,


    That didn't work, unfortunately. I've attached a screenshot. Any other thoughts?

    Attached files:  Screenshot 2023-11-09 at 8.30.31 AM.png

  •  8,839
    Tahir replied

    Hey Again,

    Edit* , Just added it for you : 

    7042473520.png

    Thanks 


    ThemeNectar Support Team 

  •  1
    pscinc replied

    Thank you! I'm not sure why it didn't work when I added it, but appreciate the assist.