Hello. When I use an image for the background of the column, I can set the corner radius. But when I use a video for the background, the corner radius does not appear. None of the radius options work.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
Hello. When I use an image for the background of the column, I can set the corner radius. But when I use a video for the background, the corner radius does not appear. None of the radius options work.
Attached files: Ekran görüntüsü 2023-11-16 125832.png
Hello there,
Thank you for reaching out to us.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Could you provide the page url where we can see the video issue ?.
Thanks
ThemeNectar Support Team
https://tekop.com.tr/homepage/
Hello again,
Thank you for getting back to us.
I have gone ahead and added a custom class the the inner column and added this custom CSS to add a border radius. I have also attached a screenshot of the class added to the column. I have added the CSS here https://tekop.com.tr/wp-admin/admin.php?page=SalientChildTheme&tab=1#:~:text=Reset%20All-,CSS,-/Script%20Related.
I have also noted this as a bug and forwarded it to the developer to look into this in future updates.
Please preview these changes and let us know what it looks like from your end.
Cheers,