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  Public Ticket #352770
black space below slider
Closed

Comments

  • Stephanie started the conversation

    I am getting a black space below the slider as I scroll down. See attachment and please help.

  •  8,847
    Tahir replied

    Hey!

    Seems like the image has not loaded 100% . 

    Thanks 


    ThemeNectar Support Team 

  • Stephanie replied

    how do i fix that?

  •  8,847
    Tahir replied

    Hey Again!

    Try using W3Total Cache to speed up your load speed. 

    Thanks 


    ThemeNectar Support Team 

  •   Stephanie replied privately
  •  8,847
    Tahir replied

    Hey Again!

    Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user only..
    Thanks 


    ThemeNectar Support Team 

  •   Stephanie replied privately
  •  8,847
    Tahir replied

    Hey!

    Please try using the Flexible Slider Height option in Nectar Slider instead of the home slider. The home slider is only in there for legacy users.

    Also when using the flexible slider height option you have to enter the slider height based on how big your images would be at 1600px width - this will ensure the scaling is perfect with no clipping. To find the correct height for your images use this: http://andrew.hedges.name/experiments/aspect_ratio/ . The default width for images is 1600px so for example a image that is 1904 x 738px would be converted to 1600 x 620px if scaled down. Therefore slider height would be set to 620 px .


    The flexible slider height option makes the Nectar Slider respond perfectly to ensure there's no clipping on any view - leaving it off will cause the height of the slider to change only once per every viewport change (desktop, ipad, mobile) and clip variously between them.
    Thanks


    ThemeNectar Support Team 

  •   Stephanie replied privately
  •  8,847
    Tahir replied

    Hey Again!

    Please see : http://contactform7.com/faq/ and make sure your server mail settings are correct. 

    Best,

    -T


    ThemeNectar Support Team