Hello, I need to change my purchase for another template, the one I bought has errors in the installation and the support takes many hours to respond, my project has been without progress for a week for this reason.
I have already done everything I could with the guides and I have not achieved anything, I do not understand why I should solve problems with a new product, it is the first design template with which I have so many problems.
I need a quick solution and from you, I don't need any more links with content, I need the template I bought to work
The site/theme seems to be loading just fine from our end. Here are a few screenshots showing the same.
Could you check if its an issue with your internet connection? You can also share a link to a page that is now loading as it should so we can check this out further.
This is likely the result of your server timing out before the page has loaded 100% . Please contact your hosting provider and have them look into this.
We regret the inconvenience caused . However the issue still seems to be related to your hosting provider as it is randomly not working. If it were a Salient Theme issue it would not have worked the first time.
We always provide refunds for anyone who requests. Once you fill out the form here, we'll be able to approve it from our end and it should be issued back to you from Envato within a couple of business days.
Hello, I need to change my purchase for another template, the one I bought has errors in the installation and the support takes many hours to respond, my project has been without progress for a week for this reason.
Please help.
Attached files: Captura de pantalla 2023-11-23 a la(s) 09.47.59.png
Captura de pantalla 2023-11-23 a la(s) 09.47.37.png
Hello again,
Thank you for getting back to us.
Could you try following the troubleshooting steps highlighted in this guide and let us know if this resolves this issue https://themenectar.ticksy.com//article/8159/?
We look forward to your reply.
Thanks,
hello
I have already done everything I could with the guides and I have not achieved anything, I do not understand why I should solve problems with a new product, it is the first design template with which I have so many problems.
I need a quick solution and from you, I don't need any more links with content, I need the template I bought to work
Hello again,
Thank you for getting back to us.
The site/theme seems to be loading just fine from our end. Here are a few screenshots showing the same.
Could you check if its an issue with your internet connection? You can also share a link to a page that is now loading as it should so we can check this out further.
We look forward to your reply.
Best regards,
hello,
The problem is that you cannot edit in wordpress, the installation runs correctly but in a couple of hours wordpress is deconfigured
Attached files: Captura de pantalla 2023-11-23 a la(s) 09.47.59.png
Hey Again,
This is likely the result of your server timing out before the page has loaded 100% . Please contact your hosting provider and have them look into this.
Also try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
Thanks.
ThemeNectar Support Team
I need you to return my purchase or exchange it, I no longer have time to continue with this, first template that I bought with so many problems
Hey Again,
We regret the inconvenience caused . However the issue still seems to be related to your hosting provider as it is randomly not working. If it were a Salient Theme issue it would not have worked the first time.
We always provide refunds for anyone who requests. Once you fill out the form here, we'll be able to approve it from our end and it should be issued back to you from Envato within a couple of business days.
Thanks
ThemeNectar Support Team