Comments 2bregte started the conversationNovember 23, 2023 at 12:49pmHi, I'm encountering an issue with the video background. I've followed the troubleshooting doc (https://themenectar.com/docs/salient/page-builder-row/#video-background:~:text=settings%20%3E%20functionality%20tab).-,Troubleshooting,-self-hosted%20video) and made sure my theme is updated to the latest version (16.1.2). Could you please help me? Kind regards, 1 Like 8,939Tahir repliedNovember 23, 2023 at 4:43pmHey Again, Be sure to convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background . - Only Self Hosted Videos will play on Mobile. - Make sure they are in 16:9 ratio for the mobile to render them correctly. - Also be sure to turn off this option in Salient Theme Options Panel -> General Settings -> Functionality Tab Thanks ThemeNectar Support Team 2bregte repliedNovember 24, 2023 at 8:33amHi, I believe the issue is resolved. Thank you for your response. :) 1 Like 3aonsmith repliedNovember 24, 2023 at 4:41pmMake sure you're not on low power mode on the iphone. That never works, not even on salient demo 1,921Judith repliedNovember 24, 2023 at 4:52pmHello there,Thanks for writing back.Thanks for letting us know. W e appreciate your candid feedback.Please feel free to write to us in case of any other queries. Sign in to reply ...
Hi,
I'm encountering an issue with the video background. I've followed the troubleshooting doc (https://themenectar.com/docs/salient/page-builder-row/#video-background:~:text=settings%20%3E%20functionality%20tab).-,Troubleshooting,-self-hosted%20video) and made sure my theme is updated to the latest version (16.1.2).
Could you please help me?
Kind regards,
Hey Again,
Be sure to convert the videos and then add them as per their appropriate file format: http://themenectar.com/docs/salient/page-builder-row/#video-background .
- Only Self Hosted Videos will play on Mobile.
- Make sure they are in 16:9 ratio for the mobile to render them correctly.
- Also be sure to turn off this option in Salient Theme Options Panel -> General Settings -> Functionality Tab
Thanks
ThemeNectar Support Team
Hi,
I believe the issue is resolved. Thank you for your response. :)
Make sure you're not on low power mode on the iphone. That never works, not even on salient demo
Hello there,
Thanks for writing back.
Thanks for letting us know. W e appreciate your candid feedback.
Please feel free to write to us in case of any other queries.