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  Public Ticket #3532023
Salient Theme Glitch
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Comments

  •  27
    swimmingpaul started the conversation

    Hi there,

    There is a glitch within the Salient theme you need to know about.

    https://littlejump.co.uk/tales-from-the-green-room/

    When you click on the Read More button on the third story (History shmistory), the button does not link to its blog post.

    This is because there is a Nectar Slider within the post. When I remove the Nectar Slider post, the button works.

    Furthermore, if the Nectar Slider is the first element in the post, it adds rogue characters to the blog excerpt text (see attachment).

    Regards,

    Paul

    Attached files:  salient blog page.jpg

  •  3,001
    Andrew replied

    Hello there,

    Thank you for reaching out to us.

    To troubleshoot this issue, please check for plugin conflicts by deactivating the third-party plugins and then reactivating them back one by one to see the one that causes issues.

    Also, could you try switching to a WordPress basic theme like twenty twenty three and let us know if this issue still happens?

    We look forward to your reply.

    Kind regards,

  •  27
    swimmingpaul replied

    Hi Andrew,

    Thank you for your reply. So I have now done the following:

    Disabled all the plugins and enabled them one at a time.

    Result. Issue was cleared until I reactivated the Nectar Slider plugin.

    I then switched themes to twenty twenty three with Nectar Slider deactivated.

    This resolved the problem until I reactivated Nectar Slider plugin.

    With the plugin activated, theme twenty twenty three was also affected in the same way as Salient.

    I guess the conclusion is that there's a glitch in Nectar Slider conflicting with a blog excerpt and the Read More Button on a blog page.

    It doesn't affect the title of the blog, which continues to link to the post.

    With best wishes,

    Paul


  •  3,001
    Andrew replied

    Hello again,

    Thank you for getting back to us.

    To assist you better, we'd love to have a closer look at your setup, and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •   swimmingpaul replied privately
  •  8,940
    Tahir replied

    Hey Again,

    I cant seem to view any Nectar Slider on the post. Please place it back so we can check on this.

    Thanks.


    ThemeNectar Support Team 

  •  27
    swimmingpaul replied

    Hi Tahir,

    This is the blog page (third post down: History Shmistory)

    https://littlejump.co.uk/history-shmistory/

    And the post with the Nectar Slider.

    https://littlejump.co.uk/history-shmistory/

    Regards,

    Paul

  •  8,940
    Tahir replied

    Thanks for the login credentials. Escalating this to the developer for further response.

    Best 


    ThemeNectar Support Team 

  •   ThemeNectar replied privately
  •   swimmingpaul replied privately
  •  1,086
    ThemeNectar replied

    Hey Paul, as of now there's no date set. However, I would estimate sometime mid-late December.

    Kind regards