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  Public Ticket #3533718
Problem with Product Variations WooCommerce
Closed

Comments

  • Friedrich Ziller started the conversation

    Hello

    When attempting to add a product variant to the shopping cart, an error occurs. Even though the product options have been selected, the message "Bitte wähle die Produktoptionen, bevor du den Artikel in den Warenkorb legst." ("Please select the product options before adding the item to the cart.") appears. This error occurs when trying to add the item to the cart. It seems to be an issue with a JavaScript function, as indicated by an error message in the console.

    Error Message:

    phpCopy code

    Uncaught TypeError: t.parents is not a function at an.checkMiniCart (init.js?ver=16.1.2:1:283447) at HTMLInputElement.<anonymous> (init.js?ver=16.1.2:1:282665) at HTMLBodyElement.dispatch (jquery.js?ver=3.7.1:5145:27) at elemData.handle (jquery.js?ver=3.7.1:4949:28) at Object.trigger (jquery.js?ver=3.7.1:8629:12) at HTMLInputElement.<anonymous> (jquery.js?ver=3.7.1:8707:17) at Function.each (jquery.js?ver=3.7.1:383:19) at obj.<computed>.each (jquery.js?ver=3.7.1:205:17) at obj.<computed>.trigger (jquery.js?ver=3.7.1:8706:15) at obj.<computed>.<anonymous> (jquery-migrate.js?ver=3.4.1:846:9)

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  •  3,001
    Andrew replied

    Hello Friedrich,

    Thank you for reaching out to us.

    We can not seem to replicate this error from our end. Could you please share a video to help us replicate this error? Alternatively, could you please give us a walk-through on how to replicate this error?

    We look forward to your reply.

    Thanks,

  • Friedrich Ziller replied

    Hey thanks for your answer. The problem does not occur with all articles. Here is an example of an article where it does not work: https://pikfine.com/produkt/creole-mit-anhaenger-julie/.

    You will also find a video in the appendix. 

    Attached files:  IMG_6787.mp4

  •  8,939
    Tahir replied

    Hey Again,

    Could you temporarily switch to the "Storefront" Woocommerce Theme and check if this issue occurs ?.

    Also you seem to have a number of Third Party Plugins that might be causing this issue. Try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks.


    ThemeNectar Support Team 

  •  3,001
    Andrew replied

    Hello again,

    Thank you for getting back to us.

    We still can't seem to replicate this issue from our end. I have also shared a recording of the same https://monosnap.com/file/IH4Lkyvpvq102kUp6sEHjIRLgAVvEa.

    In the meantime, you can try testing for a plugin conflict. Please check for plugin conflicts by deactivating the third-party plugins, except for WooCommerce, and then reactivate them one by one to see the one that causes issues.

    Also, try switching to the WooCommerce storefront theme and test if the issue still persists/

    Try that and let us know how it goes.

    Kind regards,