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  Public Ticket #3548517
Salient portfolio display 3 columns broken
Closed

Comments

  •  8
    benoitfouc33 started the conversation

    Hello there, how are you ? 

    I've set a portfolio section displayed in 3 columns like that :

    1caaf3fcafdbb52a62068e61ec08431a.png


    But in front end the thrid colmun is empty :

    dc2bc683f70252ac19bd5d435eea4ebb.png


    if i put "4 columns", the 4th colmun will be empty too

  •  2,967
    Andrew replied

    Hello there,

    Thank you for reaching out to us.

    I can't seem to replicate this error from our end. This is what we're seeing from our end.

    2435543129.png

    Were you able to figure this out from your end?

    We look forward to your feedback.

    Kind regards,

  •  8
    benoitfouc33 replied

    Hi Andrew, thank you for replying you was fast ahahaha

    I found how to replicate the issue. Using a Windows 11 computer, i'm using a 105% resolution scale 

    5bc0cc748080d34458ec2941b002e14b.png


    If i put 100% the issue disapear, but i need 105% for my eyes lol

    Is it fixable ?

    regards

  •  1,882
    Judith replied

    Hi there,

    Thanks for writing back.

    To ensure the adaptability of extended screen sizes, please try adjusting this option and check whether that would help :

    2095748955.png

    Please let us know how this goes.

  •  8
    benoitfouc33 replied

    Hello there, thank you for replying.

    By changing this setting that make the columuns more "larger" but not fix the issue when using 105% resolution :

    2cd0f9e36b0d89322530f762c9cbaece.png


    3619669fd13df694c876d61bf49f16fe.png

    regards

  •  1,882
    Judith replied

    Hi there,

    Thanks for writing back.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •   benoitfouc33 replied privately
  •  1,882
    Judith replied

    Hello there,

    Thanks for writing back.

    You can instead use the Post Loop Builder to add the portfolio. I have demonstrated in this video: https://monosnap.com/file/1k0IMH2Cyr2mqAsjYv67veOZh6CL4E

    I hope you find this helpful.

     If you have any further questions or need additional assistance, don't hesitate to write back, I'm happy to help. 


  •  8
    benoitfouc33 replied

    Hello there, thank you so much for you suggestion !

    That's working good ! This ticket can be closed

    Have a nice day

    regards

  •  1,882
    Judith replied

    Hi there,

    You're welcome.

    If you have any further questions or need additional assistance, don't hesitate to write back, I'm happy to help.