We've been using Salient for over 5 months now. On occassion we have had users contact us telling us one or more pages of the site are blank (except the header) on a mobile view.
At first we thought it was something with the elements we had on the page, but after rebuilding the page, we still get the same error from time to time.
We then thought this blank page error was isolated to just a single page of our site, but found over this last weekend that it is also other random pages on our site.
This doesn't happen consistently enough for us to catch it and inspect it. The best we can tell is that it has to do with pages being rendered to mobile phones.
Please take a backup of your theme folder before you update so that if there are any changes made to the theme files they are not lost.
You can update your theme by downloading a fresh copy from ThemeForest, deleting the current version you have on your server and uploading the new.
It's recommended that you use FTP, but this also can be done with the WP dashboard if you prefer. The reason FTP is superior for this is because the theme won't have to be deactivated during the process so you won't have to reassign your widgets. If you're
Also, remember to clear your browser cache after each update if you notice anything off. Old theme files can persist in your local cache and make you think something's wrong.
We've been using Salient for over 5 months now. On occassion we have had users contact us telling us one or more pages of the site are blank (except the header) on a mobile view.
At first we thought it was something with the elements we had on the page, but after rebuilding the page, we still get the same error from time to time.
We then thought this blank page error was isolated to just a single page of our site, but found over this last weekend that it is also other random pages on our site.
This doesn't happen consistently enough for us to catch it and inspect it. The best we can tell is that it has to do with pages being rendered to mobile phones.
Hey!
ThemeNectar Support Team